# Issues Making and Receiving Calls

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Partial outage
- lasted 24m
- started 2026-11-03 15:30 UTC
- Inbound Calls, Outbound Calls
- id: DWN-7010130cd7
- Official page: https://stspg.io/4hfnhgmpsgjg

## Updates from Aircall
### 2026-11-03 15:30 UTC: investigating
We are investigating reports that customers can't make or receive calls.
We are continuously working to stabilize the system performance.

### 2026-11-03 15:42 UTC: monitoring
We've implemented a fix, and error rates are returning to normal for the affected Aircall services. We’re continuing to monitor closely to make sure service remains stable.

### 2026-11-03 15:54 UTC: resolved
This incident has been resolved and the affected Aircall services are operating as expected.
If you’re still seeing any issues, please contact Aircall Support, and we’ll help right away.

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