# Delay updating User status

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Degraded
- lasted 29m
- started 2025-10-31 08:50 UTC
- id: DWN-ac661e2537
- Official page: https://stspg.io/pwrpp0d34ryy

## Updates from Aircall
### 2025-10-31 08:50 UTC: investigating
We are investigating delays in processing changes to user status. Customers may see the correct status in the App, but the backend is processing the change with a delay.

### 2025-10-31 08:58 UTC: identified
The issue has been identified, and we're actively working on the mitigation.

### 2025-10-31 09:10 UTC: monitoring
We can observe signs of recovery. We continue to monitor the situation, and we will provide further information as soon as further developments are made.

### 2025-10-31 09:19 UTC: resolved
System performance has remained stable during monitoring.
We appreciate your patience and understanding while we worked to restore normal functionality.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

From the builder: does your app depend on Aircall? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=aircall) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Aircall.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-ac661e2537), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.