# Outbound calls from mobile Spanish numbers reaching an audio message.

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Degraded
- lasted 35m
- started 2026-10-01 16:02 UTC
- Outbound Calls
- id: DWN-b1fbc64aca
- Official page: https://stspg.io/yq9pt203dm7w

## Updates from Aircall
### 2026-10-01 16:02 UTC: investigating
We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.

### 2026-10-01 16:15 UTC: identified
The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.

### 2026-10-01 16:29 UTC: monitoring
We have mitigated the impact by changing the carrier route. We continue monitoring.

### 2026-10-01 16:37 UTC: resolved
We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.

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