# Calls Not Ringing iOS Mobile App

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Degraded
- lasted 1h 18m
- started 2026-05-01 09:32 UTC
- Aircall Mobile App (iOS)
- id: DWN-b3c4e54d6e
- Official page: https://stspg.io/fz3zl36mqhd0

## Updates from Aircall
### 2026-05-01 09:32 UTC: investigating
We are investigating reports of calls not ringing on some devices.

### 2026-05-01 09:45 UTC: investigating
The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.

### 2026-05-01 10:00 UTC: identified
This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.

### 2026-05-01 10:38 UTC: monitoring
A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.

### 2026-05-01 10:50 UTC: resolved
The iOS Mobile App has remained stable during monitoring.
We appreciate your patience and understanding while we worked to restore normal functionality.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

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