# Workspace App - Error loading conversations

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 27m
- started 2026-05-19 15:48 UTC
- Aircall Workspace (Web), Aircall Workspace (Desktop)
- id: DWN-c1366765d6
- Official page: https://stspg.io/f4d34xjpqb1q

## Updates from Aircall
### 2026-05-19 15:48 UTC: investigating
We are currently investigating an issue with loading conversations, impacting Aircall Workspace App

### 2026-05-19 16:16 UTC: investigating
We continue the path of identifying the issue. We will provide further updates as soon as progress is made.

### 2026-05-19 16:30 UTC: identified
We identified the issue. Mitigation measures are in progress.

### 2026-05-19 16:35 UTC: monitoring
The previously applied fix has been successful, and the Workspace App is now loading conversations correctly. 
We will continue monitoring system performance over the upcoming moments to ensure full resolution.

### 2026-05-19 17:15 UTC: resolved
The error loading conversations has been fully resolved, and the Workspace App is performing normally.
We appreciate your patience and understanding while we worked to restore normal functionality. 
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

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