# Users Stuck in Calls

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Degraded
- lasted 1h 31m
- started 2026-07-13 13:20 UTC
- Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS) +1
- id: DWN-ce337b3548
- Official page: https://stspg.io/5y2jwmb0627w

## Updates from Aircall
### 2026-07-13 13:20 UTC: investigating
We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.

### 2026-07-13 13:32 UTC: identified
The issue has been identified and we are working on a fix.

### 2026-07-13 14:26 UTC: monitoring
Our teams and partners have been working on a fix and have observed recovery.
We will continue to monitor the system until the resolution is confirmed.

### 2026-07-13 14:52 UTC: resolved
We can confirm this issue is fully resolved.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

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