# Calling Issues

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Partial outage
- lasted 49m
- started 2026-10-12 09:29 UTC
- Inbound Calls, Outbound Calls
- id: DWN-ea9fc586d7
- Official page: https://stspg.io/hyb7j6rtr64h

## Updates from Aircall
### 2026-10-12 09:29 UTC: investigating
We are currently investigating reports of customers not being able to receive or make calls.

### 2026-10-12 09:44 UTC: identified
The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.

### 2026-10-12 10:05 UTC: monitoring
A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.

### 2026-10-12 10:17 UTC: resolved
The issue has now been resolved.

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