# Outbound audio degradation for some SG customers

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 1m
- started 2026-09-08 05:50 UTC
- Inbound Calls, Outbound Calls
- apac
- id: DWN-f9c89a1bf0
- Official page: https://stspg.io/5xyb8q9bfcjs

## Updates from Aircall
### 2026-09-08 05:50 UTC: investigating
We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.

### 2026-09-08 05:54 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-08 08:05 UTC: identified
The issue has been identified, and we're evaluating a fix

### 2026-09-08 08:11 UTC: monitoring
A routing change has been implemented and we are monitoring the results.

### 2026-09-08 08:51 UTC: resolved
We have confirmation that this has been resolved

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