# Aircall incident history

- **Aircall**: [Issues Making and Receiving Calls](https://down.guide/aircall/DWN-7010130cd7) (Partial outage; lasted 24m; started 2026-11-03 15:30 UTC; Inbound Calls, Outbound Calls)
- **Aircall**: [Increased Platform Errors](https://down.guide/aircall/DWN-2268a6fce9) (Partial outage; lasted 2h 32m; started 2026-10-29 21:12 UTC; Inbound Calls, Conversation Center, Aircall Workspace (Web) +8)
- **Aircall**: [Users with connectivity issues](https://down.guide/aircall/DWN-08e27ccf20) (Degraded; lasted 1h 34m; started 2026-10-17 16:23 UTC; Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS) +2; apac, jp)
- **Aircall**: [Increased Error Rate](https://down.guide/aircall/DWN-6fa2f7c630) (Partial outage; lasted 41m; started 2026-10-13 15:38 UTC; Inbound Calls, Conversation Center, Aircall Workspace (Web) +4)
- **Aircall**: [Calling Issues](https://down.guide/aircall/DWN-ea9fc586d7) (Partial outage; lasted 49m; started 2026-10-12 09:29 UTC; Inbound Calls, Outbound Calls)
- **Aircall**: [Partner Integrations Not Receiving Call Events](https://down.guide/aircall/DWN-fb8143fc2c) (Degraded; lasted 1d 3h; started 2026-10-07 01:20 UTC; Other Integrations)
- **Aircall**: [Intermittent calls and SMS failures on a subset of French and Spanish numbers](https://down.guide/aircall/DWN-01bb18863f) (Degraded; lasted 1h 1m; started 2026-10-05 11:59 UTC; Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls +2)
- **Aircall**: [Intermittent calls and SMS failures on a subset of French and Spanish numbers](https://down.guide/aircall/DWN-9c2fdf74c9) (Degraded; lasted 40m; started 2026-10-05 09:32 UTC; Inbound Calls, Inbound Messaging (SMS/MMS), Numbers Management (Purchase, Porting, Compliance) +1)
- **Aircall**: [Outbound calls from mobile Spanish numbers reaching an audio message.](https://down.guide/aircall/DWN-b1fbc64aca) (Degraded; lasted 35m; started 2026-10-01 16:02 UTC; Outbound Calls)
- **Aircall**: [Issues logging in to Aircall Workspace](https://down.guide/aircall/DWN-d447a636de) (Partial outage; lasted 1h 26m; started 2026-10-01 05:36 UTC; Aircall Workspace (Web), Aircall Workspace (Desktop))
- **Aircall**: [Outbound audio degradation for some SG customers](https://down.guide/aircall/DWN-f9c89a1bf0) (Partial outage; lasted 3h 1m; started 2026-09-08 05:50 UTC; Inbound Calls, Outbound Calls; apac)
- **Aircall**: [Increased Platform Errors](https://down.guide/aircall/DWN-76ca576452) (Degraded; lasted 39m; started 2026-09-03 21:59 UTC; Call Routing & IVR, Live Monitoring, Users & Teams)
- **Aircall**: [Delayed MMS delivery confirmation for some customers](https://down.guide/aircall/DWN-43041a121f) (Degraded; lasted 44m; started 2026-09-01 18:43 UTC; Outbound Messaging (SMS/MMS))
- **Aircall**: [Users stuck on call status](https://down.guide/aircall/DWN-6c53918a8b) (Degraded; lasted 1h 9m; started 2026-08-26 18:30 UTC; Aircall Workspace (Web), Aircall Workspace (Desktop))
- **Aircall**: [Inbound issues impacting some Mexico phone numbers](https://down.guide/aircall/DWN-ee739767ab) (Degraded; lasted 10h 32m; started 2026-08-25 21:16 UTC; Inbound Calls; us)
- **Aircall**: [Issues calling German numbers](https://down.guide/aircall/DWN-490b29ab72) (Degraded; lasted 19h 7m; started 2026-08-11 12:08 UTC; Inbound Calls, Outbound Calls)
- **Aircall**: [French eSIM numbers unreachable](https://down.guide/aircall/DWN-4830458e77) (Partial outage; lasted 2h 25m; started 2026-08-11 10:05 UTC; eSIM)
- **Aircall**: [AI Agents not reading Knowledge Base](https://down.guide/aircall/DWN-ec2baf5839) (Degraded; lasted 28m; started 2026-08-05 16:48 UTC; AI Voice Agent (AIVA) — Inbound, AI Voice Agent (AIVA) — Outbound, AI Messaging Agent)
- **Aircall**: [Login issues in GB and CH](https://down.guide/aircall/DWN-bfff3bbd58) (Partial outage; lasted 1h 34m; started 2026-07-30 08:18 UTC; Login)
- **Aircall**: [Analytics High Loading time](https://down.guide/aircall/DWN-1d3b7eafa9) (Degraded; lasted 12m; started 2026-07-28 14:34 UTC; Analytics)
- **Aircall**: [Delay logging call/activity events to integrations](https://down.guide/aircall/DWN-5c323d0f8d) (Degraded; lasted 1h 59m; started 2026-07-20 14:27 UTC; Hubspot Integration, Zendesk Integration, Other Integrations)
- **Aircall**: [Delay logging call/activity events to integrations](https://down.guide/aircall/DWN-23e3fc6e98) (Degraded; lasted 3h 6m; started 2026-07-17 11:45 UTC; Hubspot Integration, Salesforce Integration, Zendesk Integration +1)
- **Aircall**: [Errors saving E911 emergency location for some customers](https://down.guide/aircall/DWN-2219e705ff) (Degraded; lasted 20m; started 2026-07-15 15:43 UTC; Numbers Management (Purchase, Porting, Compliance))
- **Aircall**: [Users Stuck in Calls](https://down.guide/aircall/DWN-ce337b3548) (Degraded; lasted 1h 31m; started 2026-07-13 13:20 UTC; Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS) +1)
- **Aircall**: [Analytics Dashboards Slow Loading](https://down.guide/aircall/DWN-b8315043b9) (Degraded; lasted 59m; started 2026-07-09 07:46 UTC; Analytics)
- **Aircall**: [Duplicate Inbound Call Attempts - UK Carrier](https://down.guide/aircall/DWN-516907971c) (Degraded; lasted 6h 10m; started 2026-07-02 09:27 UTC; Inbound Calls)
- **Aircall**: [Duplicate Inbound Call Attempts - UK Carrier](https://down.guide/aircall/DWN-0e9f0ab01a) (Degraded; lasted 20m; started 2026-07-01 10:44 UTC; Inbound Calls)
- **Aircall**: [Analytics Dashboards Not Loading](https://down.guide/aircall/DWN-2a43b3bbdf) (Partial outage; lasted 8h 46m; started 2026-06-19 10:43 UTC; Analytics)
- **Aircall**: [SMS Delivery Delays in France and Spain](https://down.guide/aircall/DWN-7923de289f) (Degraded; lasted 4h 12m; started 2026-06-10 06:52 UTC; Inbound Messaging (SMS/MMS), Outbound Messaging (SMS/MMS))
- **Aircall**: [Dashboard Performance Issues](https://down.guide/aircall/DWN-22b9045cf9) (Degraded; lasted 45m; started 2026-06-04 07:04 UTC; Conversation Center)
- **Aircall**: [Aircall Workspace In-Call Controls Intermittently Unresponsive](https://down.guide/aircall/DWN-3275c1c803) (Degraded; lasted 42m; started 2026-05-29 06:14 UTC; Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS) +2)
- **Aircall**: [Issues with phone calls impacting Mexico phone numbers](https://down.guide/aircall/DWN-09e508bb5e) (Degraded; lasted 49m; started 2026-05-28 19:22 UTC; Inbound Calls, Outbound Calls)
- **Aircall**: [Workspace App - Error loading conversations](https://down.guide/aircall/DWN-c1366765d6) (Partial outage; lasted 1h 27m; started 2026-05-19 15:48 UTC; Aircall Workspace (Web), Aircall Workspace (Desktop))
- **Aircall**: [Issue on inbound/outbound calls](https://down.guide/aircall/DWN-20cbe358ba) (Degraded; lasted 2h 1m; started 2026-05-15 05:15 UTC; Inbound Calls, Aircall Workspace (Web), Outbound Calls +4)
- **Aircall**: [Calls Not Ringing iOS Mobile App](https://down.guide/aircall/DWN-b3c4e54d6e) (Degraded; lasted 1h 18m; started 2026-05-01 09:32 UTC; Aircall Mobile App (iOS))
- **Aircall**: [Inbound Call Issues impacting French and Spanish Numbers](https://down.guide/aircall/DWN-42f08b1d56) (Degraded; lasted 41m; started 2026-04-29 14:35 UTC; Inbound Calls, eSIM)
- **Aircall**: [Degraded Service for Outbound Calls to Chile](https://down.guide/aircall/DWN-6e585460bc) (Degraded; lasted 22d 23h; started 2026-04-21 21:26 UTC; Outbound Calls)
- **Aircall**: [Aircall Analytics Performance](https://down.guide/aircall/DWN-34a3efcfcd) (Partial outage; lasted 31m; started 2026-04-14 15:24 UTC; Analytics)
- **Aircall**: [Call dropping in Germany](https://down.guide/aircall/DWN-0b1d05296f) (Degraded; lasted 2h 32m; started 2026-03-31 10:24 UTC; Inbound Calls, Outbound Calls)
- **Aircall**: [SMS and MMS delivery issues](https://down.guide/aircall/DWN-9812e94115) (Degraded; lasted 1h 26m; started 2026-02-13 20:32 UTC; Inbound Messaging (SMS/MMS))
- **Aircall**: [Loading Issues](https://down.guide/aircall/DWN-d44fe5eb9e) (Degraded; lasted 3h 59m; started 2026-02-04 15:55 UTC; Aircall Workspace (Desktop))
- **Aircall**: [Issue with Spain telco providers](https://down.guide/aircall/DWN-21d747f291) (Degraded; lasted 47m; started 2026-01-22 11:43 UTC; Inbound Calls, Outbound Calls)
- **Aircall**: [Issues with Login](https://down.guide/aircall/DWN-f8be2615ed) (Partial outage; lasted 51m; started 2026-01-19 07:48 UTC; Login)
- **Aircall**: [Authentication issue, showing something went wrong](https://down.guide/aircall/DWN-9025e65176) (Degraded; lasted 2m; started 2026-01-15 08:31 UTC; Login)
- **Aircall**: [Calls dropping and quality issues](https://down.guide/aircall/DWN-0d98e6157d) (Degraded; lasted 1h 50m; started 2025-12-22 07:56 UTC; Inbound Calls, Outbound Calls)
- **Aircall**: [Public API returning 500 error](https://down.guide/aircall/DWN-03bf10b268) (Degraded; lasted 33m; started 2025-12-17 10:27 UTC; API & Webhooks)
- **Aircall**: [Aircall Support Portal unavailable](https://down.guide/aircall/DWN-6d623e66fd) (Major outage; lasted 29m; started 2025-12-05 08:57 UTC; Aircall Support Portal (Help Center); us)
- **Aircall**: [Agent experience degraded](https://down.guide/aircall/DWN-6392db736c) (Degraded; lasted 2h 24m; started 2025-11-13 13:59 UTC; Inbound Calls)
- **Aircall**: [Salesforce Integration - Calls not logging in Salesforce](https://down.guide/aircall/DWN-01984a117c) (Degraded; lasted 35m; started 2025-11-10 16:04 UTC; Salesforce Integration)
- **Aircall**: [Delay updating User status](https://down.guide/aircall/DWN-ac661e2537) (Degraded; lasted 29m; started 2025-10-31 08:50 UTC)

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