Interface Button Issue

What to do

• Check whether you use Airtable Airtable Service. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 16m it lasted.

  Anything that failed between 2025-04-30 13:12 UTC and 2025-04-30 17:28 UTC may need a replay.

• Subscribe to Airtable's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=airtable works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Airtable 3

1. investigatingApr 30, 2025, 1:12 PM UTC

   We are investigating an issue where interface-only users encounter a “Not connected to an automation” message when clicking Interface buttons that trigger published automations. Buttons continue to work normally for users with base access. Our engineering team is working to identify the root cause and restore full functionality. We appreciate your patience and will post updates as soon as more information becomes available.

   provider

2. identifiedApr 30, 2025, 3:57 PM UTC

   We’ve identified the root cause of the issue causing interface-only users to see “Not connected to an automation” when clicking Interface buttons that trigger automations. Our engineering team is deploying a patch and expects full resolution by 10:00 AM Pacific Time. Interface buttons for users with base access remain unaffected. We’ll confirm once the fix is fully implemented and monitored. Thank you for your patience while we work to restore the service.

   provider

3. resolvedApr 30, 2025, 5:28 PM UTC

   We have resolved the issue causing interface-only users to see “Not connected to an automation” when clicking Interface buttons that trigger automations. Interface-only users should be able to trigger automations from interfaces as expected. We apologize for the impact and thank you for your patience.

   provider

Corrections

None so far.

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