# Investigating reports of difficulty accessing airtable.com for small number of customers

- Provider: [Airtable](https://down.guide/airtable)
- Level: confirmed
- Impact: Degraded
- lasted 2h 43m
- started 2024-09-10 01:58 UTC
- Airtable Service
- apac
- id: DWN-3d5ecfb097
- Official page: https://stspg.io/hz3vyvk7p89q

## Updates from Airtable
### 2024-09-10 01:58 UTC: investigating
We are investigating reports that some customers in asia-pacific have difficulty accessing airtable.com.

### 2024-09-10 02:35 UTC: monitoring
The issue appears to be caused by network connectivity between internet providers in APAC. Customer affected can use a VPN to connect to airtable.com.

### 2024-09-10 02:42 UTC: monitoring
The issue appears to be caused by network connectivity between internet providers in APAC region. Customers affected can use a VPN to connect to airtable.com.

### 2024-09-10 04:41 UTC: resolved
This issue has been resolved.

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