# Aiven Console is down

- Provider: [Aiven](https://down.guide/aiven)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 28m
- started 2026-09-21 04:57 UTC
- id: DWN-5cb1e14e81
- Official page: https://status.aiven.io/incidents/01M31579NRV40M6S2ZEJAENKNE

## Updates from Aiven
### 2026-09-21 04:57 UTC: investigating
We are currently investigating reports of users being unable to log in to the Aiven console. We will share further updates as soon as possible.

### 2026-09-21 05:27 UTC: investigating
We are still investigating an issue affecting the Aiven Console. Customers are currently unable to create or submit new support tickets directly through the portal.
If you require assistance with an urgent issue unrelated to the Aiven Console being down, please send an email to \[support@aiven.io\](mailto:support@aiven.io). Our support team will process your request directly.

### 2026-09-21 06:01 UTC: monitoring
A fix has been deployed for Aiven Console and portal functionality is restored. We are currently monitoring performance. If you encounter any issues, please email \[support@aiven.io\](mailto:support@aiven.io)

### 2026-09-21 08:25 UTC: resolved
This incident has been resolved. Aiven Console login and support ticket creation through the portal are fully functional again. 
We continued to monitor performance and have seen no further issues. If you encounter any problems, please email \[support@aiven.io\](mailto:support@aiven.io).

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