API requests failing/timing out

Summary

Aiven says that timeouts and 500 errors occurred when accessing its APIs, starting 2026-11-05 at 11:59 UTC. It says the issue was mitigated at 12:51 UTC and a permanent fix was deployed; the incident is marked resolved as of 2026-11-06 at 04:39 UTC.

Written by anthropic/claude-haiku-5.5 from Aiven's own updates.

What to do

• Check whether your product depends on Aiven. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 16h 40m it lasted.

  Anything that failed between 2026-11-05 11:59 UTC and 2026-11-06 04:39 UTC may need a replay.

• Subscribe to Aiven's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aiven works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aiven 3

1. investigatingNov 5, 2026, 11:59 AM UTC

   You may experience timeouts and 500 errors when accessing Aiven APIs. We're currently investigating API performance to mitigate the issue.

   provider

2. identifiedNov 5, 2026, 12:51 PM UTC

   The issue has been mitigated, and our Engineering team is working on a permanent fix.

   provider

3. resolvedNov 6, 2026, 4:39 AM UTC

   A permanent fix for the issue has been deployed. Should any further issues be encountered, please reach out to support via the Aiven console. We apologise for the inconvenience caused by this problem.

   provider

Corrections

None so far.

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