# API requests failing/timing out

- Provider: [Aiven](https://down.guide/aiven)
- Level: confirmed
- Impact: Degraded
- lasted 16h 40m
- started 2026-11-05 11:59 UTC
- id: DWN-8e87f49d7a
- Official page: https://status.aiven.io/incidents/01M6NS7KPY35EJKP6MD9XTWTB6

## Summary
Aiven says that timeouts and 500 errors occurred when accessing its APIs, starting 2026-11-05 at 11:59 UTC. It says the issue was mitigated at 12:51 UTC and a permanent fix was deployed; the incident is marked resolved as of 2026-11-06 at 04:39 UTC.

_Written by anthropic/claude-haiku-5.5 from Aiven's own updates._

## Updates from Aiven
### 2026-11-05 11:59 UTC: investigating
You may experience timeouts and 500 errors when accessing Aiven APIs. We're currently investigating API performance to mitigate the issue.

### 2026-11-05 12:51 UTC: identified
The issue has been mitigated, and our Engineering team is working on a permanent fix.

### 2026-11-06 04:39 UTC: resolved
A permanent fix for the issue has been deployed. 
Should any further issues be encountered, please reach out to support via the Aiven console.
We apologise for the inconvenience caused by this problem.

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