# Issue affecting services in DigitalOcean NYC3 region

- Provider: [Aiven](https://down.guide/aiven)
- Level: confirmed
- Impact: Degraded
- lasted 1h 24m
- started 2026-05-20 01:15 UTC
- id: DWN-d4ba5581cd
- Official page: https://status.aiven.io/incidents/01KS1F6QG7BAYZHAYBAW4MWXQT

## Updates from Aiven
### 2026-05-20 01:15 UTC: investigating
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We are experiencing performance degradation and node unresponsiveness affecting some Aiven services hosted in the DigitalOcean NYC3 region.This is tied to an underlying infrastructure issue currently being tracked by our cloud provider. You can monitor their infrastructure health directly on the DigitalOcean Status Page: https://status.digitalocean.com/incidents/spgd2scvttthOur engineering team is actively investigating the extent of the impact on our services and working to mitigate issues where possible.
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### 2026-05-20 02:38 UTC: resolved
This issue is now resolved.
Should any further issues be encountered, please reach out to support via the Aiven console.
We apologise for the inconvenience caused by this issue.

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