# Edge Delivery Issues between India and Europe

- Provider: [Akamai](https://down.guide/akamai)
- Level: confirmed
- Impact: Degraded
- lasted 6h 29m
- started 2026-05-12 18:39 UTC
- Edge Delivery
- eu, in, us
- id: DWN-dbaa0cfde6
- Official page: https://stspg.io/8t872xy5y1fl

## Updates from Akamai
### 2026-05-12 17:08 UTC: investigating
We are investigating an emerging issue with a third-party service provider, causing performance degradation with Edge Delivery between India and Europe. We are working with the service provider and actively investigating the issue, and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

### 2026-05-12 17:29 UTC: investigating
We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000017mjDUCAY. We will provide an update within the next 60 minutes.

### 2026-05-12 18:39 UTC: investigating
We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000017mjDUCAY. We will provide an update within the next 120 minutes.

### 2026-05-12 19:50 UTC: identified
Our third-party service provider has identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000017mjDUCAY. Subsequent updates around mitigation status will be posted as progress is made.

### 2026-05-12 22:44 UTC: investigating
We are continuing to work with our third-party service provider to mitigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000017mjDUCAY. Subsequent updates around mitigation status will be posted as progress is made.

### 2026-05-13 01:08 UTC: resolved
We can confirm that the issue was mitigated at 00:25 UTC on May 13, 2026 and the service has resumed normal operation. While we continue to monitor the upstream provider's progress on their underlying connectivity issue, our services are now stable on alternative paths. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D5a7000017mjDUCAY or reaching out to Akamai Support. We thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence.

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