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Amplitude

Custom Metrics – Metric Details Page Unavailable

Partial outage Lasted 3h 18m · started · Amplitude's page

Level
confirmed
Worst impact
Partial outage
Components
Web Reporting
Down Index
43of 100

What to do

  • Check whether you use Amplitude Web Reporting. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3h 18m it lasted.

    Anything that failed between 2026-07-13 11:41 UTC and 2026-07-13 14:59 UTC may need a replay.
  • Subscribe to Amplitude's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=amplitude works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Amplitude 4

  1. investigating

    Since 2026-07-12 11:47:42 PM PDT (2026-07-13 07:47:42 AM CET), we have been experiencing issues with the Amplitude user interface (UI). Currently, the Custom Metrics metric details page may fail to load or display an error. Our team is actively investigating the source of the issue and will work to deploy a fix. We expect no data loss. No customer action is needed at this time. We will provide the next update by 6:00 AM PDT.

    provider

  2. identified

    We have identified the root cause and a fix is being deployed. We will post an update as the deployment completes.

    provider

  3. monitoring

    A fix has been deployed and the metric details page is loading normally again. We are monitoring error rates to confirm full recovery across all regions before resolving. No data was lost during this incident.

    provider

  4. resolved

    The incident has been resolved and the Custom Metrics metrics details page displays normally now.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-d812b57f6b

Is Amplitude still down?

No, this incident was resolved 2026-07-13 14:59 UTC. For Amplitude's live state, see https://down.guide/amplitude.

How long did it last?

3h 18m, from 2026-07-13 11:41 UTC to 2026-07-13 14:59 UTC, by the times Amplitude posted.

What was affected?

Amplitude named Web Reporting.

What caused it?

Amplitude hasn't published a root cause. If it does, it shows here.

Where does this come from?

Amplitude's official status page, https://amplitude.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.