# Custom Metrics – Metric Details Page Unavailable

- Provider: [Amplitude](https://down.guide/amplitude)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 18m
- started 2026-07-13 11:41 UTC
- Web Reporting
- id: DWN-d812b57f6b
- Official page: https://stspg.io/v63csvvm93cy

## Updates from Amplitude
### 2026-07-13 11:41 UTC: investigating
Since 2026-07-12 11:47:42 PM PDT (2026-07-13 07:47:42 AM CET), we have been experiencing issues with the Amplitude user interface (UI). Currently, the Custom Metrics metric details page may fail to load or display an error.
Our team is actively investigating the source of the issue and will work to deploy a fix. We expect no data loss. No customer action is needed at this time.
We will provide the next update by 6:00 AM PDT.

### 2026-07-13 14:05 UTC: identified
We have identified the root cause and a fix is being deployed. We will post an update as the deployment completes.

### 2026-07-13 14:32 UTC: monitoring
A fix has been deployed and the metric details page is loading normally again. We are monitoring error rates to confirm full recovery across all regions before resolving. No data was lost during this incident.

### 2026-07-13 14:59 UTC: resolved
The incident has been resolved and the Custom Metrics metrics details page displays normally now.

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