Anthropic: Delays in credit purchases

What to do

Check whether you use Anthropic Claude Console (platform.claude.com). Check your stack
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Confirm your retries, queues and scheduled jobs caught up after the 1h 58m it lasted.
Anything that failed between 2026-09-01 23:26 UTC and 2026-09-02 01:24 UTC may need a replay.
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monitoringSep 1, 2026, 11:26 PM UTC
We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.
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resolvedSep 2, 2026, 1:24 AM UTC
This issue has been resolved.
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None so far.

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Is Anthropic still down?

No, this incident was resolved 2026-09-02 01:24 UTC. For Anthropic's live state, see https://down.guide/anthropic.

How long did it last?

1h 58m, from 2026-09-01 23:26 UTC to 2026-09-02 01:24 UTC, by the times Anthropic posted.

What was affected?

Anthropic named Claude Console (platform.claude.com).

What caused it?

Anthropic hasn't published a root cause. If it does, it shows here.

Where does this come from?

Anthropic's official status page, https://status.claude.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.