Anthropic: Billing and subscription management issues

What to do

Check whether your product depends on Anthropic. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 20m it lasted.
Anything that failed between 2026-05-28 19:04 UTC and 2026-05-28 19:23 UTC may need a replay.
Subscribe to Anthropic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=anthropic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

identifiedMay 28, 2026, 7:04 PM UTC
We are currently experiencing issues with billing and subscription management on claude.ai and the Anthropic Console. Users may see errors when viewing subscription details, payment methods, or attempting to upgrade or change plans. Chat and API access are not affected. We have identified the cause and are working on a fix.
provider
monitoringMay 28, 2026, 7:17 PM UTC
A fix has been deployed for the issue affecting Claude services and we are monitoring for recovery.
provider
resolvedMay 28, 2026, 7:23 PM UTC
The issue affecting Claude services has been resolved. Impact occurred from 18:27 UTC to 19:05 UTC.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Anthropic still down?

No, this incident was resolved 2026-05-28 19:23 UTC. For Anthropic's live state, see https://down.guide/anthropic.

How long did it last?

20m, from 2026-05-28 19:04 UTC to 2026-05-28 19:23 UTC, by the times Anthropic posted.

What caused it?

Anthropic hasn't published a root cause. If it does, it shows here.

Where does this come from?

Anthropic's official status page, https://status.claude.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.