# Delivery degraded

- Provider: [api.video](https://down.guide/api-video)
- Level: confirmed
- Impact: Partial outage
- lasted 1d 2h
- started 2021-02-02 14:45 UTC
- Video On Demand
- id: DWN-2f0b8c3d53
- Official page: https://stspg.io/nx1sgkdnm3dg

## Updates from api.video
### 2021-02-02 14:45 UTC: investigating
Following yesterday's incident, the delivery infrastructure is still experiencing unstable functioning today. All of our technical teams are working to resolve the problem and stabilize it as quickly as possible.

### 2021-02-02 19:06 UTC: investigating
We are continuing to investigate this issue.

### 2021-02-03 17:20 UTC: resolved
The delivery platform has been stable for 24 hours now.
Data access conflicts on the central database prior to caching on the local redis created a bottleneck and the stacking of TCP connections to provide the resource access responses. We have adapted the configuration to better manage these competitive accesses. 2ndQuadrant/EDB(the world's largest provider of PostgreSQL products and solutions) did a full Postgresql configuration review this afternoon to provide additional optimizations as well.

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