# Issues with Delivery of videos

- Provider: [api.video](https://down.guide/api-video)
- Level: confirmed
- Impact: Partial outage
- lasted 43m
- started 2025-04-24 14:33 UTC
- Web services, Video On Demand
- us
- id: DWN-43fc2a2f6a
- Official page: https://stspg.io/5k5lt6dp3zdj

## Updates from api.video
### 2025-04-24 14:33 UTC: investigating
We are experiencing some issues with the delivery of some videos in the US region. Our team is doing our best to find the root cause of the problem.

### 2025-04-24 14:50 UTC: monitoring
Our team has identified the root cause of the issue and implemented a fix. We're currently monitoring the situation to ensure stability. We'll share more details about the incident as soon as possible.

### 2025-04-24 15:16 UTC: resolved
A misconfiguration on our US-based origin servers was identified, which temporarily blocked access to some video files. The configuration has been corrected at 14:50UTC, and the system is now fully operational.
We apologies for the inconvenience.

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