# VOD delivery degraded - Provider: [api.video](https://down.guide/api-video) - Level: confirmed - Impact: Partial outage - lasted 46d 6h - started 2021-05-06 08:37 UTC - Web services, Video Player, Video On Demand - us - id: DWN-5ba2a6eafa - Official page: https://stspg.io/h1ywscw8tx1g ## Updates from api.video ### 2021-05-05 13:51 UTC: investigating We are currently investigating this issue. ### 2021-05-05 13:55 UTC: identified The issue has been identified. Issue with the Redis cluster. ### 2021-05-05 16:31 UTC: identified New issue has been identified. Issue with storage access. Working on it. ### 2021-05-06 08:37 UTC: identified A serious issue has been found on our distributed storage configuration, generating long response time on assets. We have to remake our storage cluster. We will mitigate the problem as we migrate to the new cluster. ### 2021-05-27 14:27 UTC: identified New storage cluster is currently in construction, the switch will start soon and will imply a downtime on the API As soon as the switch is done all new videos will work normally Right after, past videos will be migrated step by step until complete resolution ### 2021-06-01 09:06 UTC: identified The new storage cluster is ready. The api will be in read-only temporarily during the switch. Check this page regularly, to get updated. ### 2021-06-01 15:33 UTC: identified API is now in read-only during the switch ### 2021-06-01 16:38 UTC: identified API in read-only still ongoing ### 2021-06-01 19:42 UTC: identified API is back to normal. We are still experiencing encoding issues due to the switch. This is under investigation ### 2021-06-01 20:31 UTC: identified Encoding problems have been resolved. All services are now linked to the new storage. New videos will be uploaded to the new storage. Videos uploaded before the switch will be retranscoded to the new storage. ### 2021-06-04 11:25 UTC: identified Videos uploaded from the 3rd of June are not impacted, and our service is fully operational for them. Videos uploaded prior to June 3 may experience degraded service. We are working on it and preparing to migrate them to our new data storage. ### 2021-06-21 14:58 UTC: resolved Majority of videos are now migrated to our new cluster and the platform is operating well. We will continue the migration of remaining videos in the coming days but degraded ones should be a minority. If you experience any issue don't hesitate to reach us though normal support request --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).