# Major issue of one of our hosting providers

- Provider: [api.video](https://down.guide/api-video)
- Level: confirmed
- Impact: Major outage
- lasted 1h 15m
- started 2021-10-13 07:15 UTC
- Web services, Video Player, Video On Demand +1
- eu
- id: DWN-61cac790bf
- Official page: https://stspg.io/v6kvj7npgnn5

## Updates from api.video
### 2021-10-13 07:15 UTC: investigating
Major connectivity issue of one of our hosting providers in EU and CA

### 2021-10-13 07:30 UTC: investigating
We are continuing to investigate this issue.

### 2021-10-13 08:20 UTC: identified
The issue is resolving, our API services are getting back to normal.

### 2021-10-13 08:30 UTC: resolved
The servers are now functional. Customers can use our API. No data was lost.

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