{"filter":{"providers":["heap"],"categories":[],"impacts":[],"levels":[],"kind":"incident","state":"recent","major":false,"limit":30},"count":2,"items":[{"id":"DWN-59ab8de093","url":"https://down.guide/DWN-59ab8de093","provider":{"slug":"heap","name":"Heap","category":"data"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Salesforce integration: data-in not syncing","sourceTitle":"Salesforce integration: data-in not syncing","providerStatus":"identified","status":"identified","state":"active","impact":"partial_outage","worstImpact":"partial_outage","scope":"normal","sourceId":"bd6732sqtxwg","components":["Integrations - Sources"],"regions":[],"firstSeenAt":"2026-10-02T21:49:15.000Z","acknowledgedAt":"2026-10-02T21:49:15.000Z","startedAt":"2026-10-02T21:49:15.000Z","resolvedAt":null,"updatedAt":"2026-11-08T00:01:23.880Z","durationMinutes":56386,"leadMinutes":null,"officialUrl":"https://stspg.io/mlrxbt4wqj4g","summary":{"text":"Heap says Salesforce data is not syncing into Heap, and new connections or reconnections are failing. The provider says it has identified the root cause and is working on a fix, and asks customers not to reconnect until it posts an update.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":{"score":34,"breakdown":{"ack":0,"reach":0,"impact":18,"breadth":1,"duration":15}},"evidence":[],"imported":false,"denial":null},{"id":"DWN-cadb3bcec3","url":"https://down.guide/DWN-cadb3bcec3","provider":{"slug":"heap","name":"Heap","category":"data"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Temporary Data Latency","sourceTitle":"Temporary Data Latency","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"normal","sourceId":"dzsfd38kcm92","components":["Data Collection","App"],"regions":["us"],"firstSeenAt":"2026-11-08T05:01:13.923Z","acknowledgedAt":"2026-11-08T05:01:13.923Z","startedAt":"2026-11-08T05:01:13.605Z","resolvedAt":"2026-11-08T07:46:47.855Z","updatedAt":"2026-11-08T07:46:47.880Z","durationMinutes":166,"leadMinutes":null,"officialUrl":"https://stspg.io/qbtcfsj73xxt","summary":{"text":"Heap says it is experiencing delays in data becoming available in the app for US-based customers, so some data may be missing from reports. The provider says data collection is unaffected and no data has been lost. The incident is identified, engineers are investigating, and the next update is expected in 4 hours.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":{"score":24,"breakdown":{"ack":0,"reach":0,"impact":8,"breadth":4,"duration":12}},"evidence":[],"imported":false,"denial":null}],"next_cursor":null}