{"filter":{"providers":["intercom"],"categories":[],"impacts":[],"levels":[],"kind":"incident","state":"recent","major":false,"limit":30},"count":1,"items":[{"id":"DWN-df46bf7186","url":"https://down.guide/DWN-df46bf7186","provider":{"slug":"intercom","name":"Intercom","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Elevated errors and latencies in the European hosting region.","sourceTitle":"Elevated errors and latencies in the European hosting region.","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"partial_outage","worstImpact":"partial_outage","scope":"narrow","sourceId":"01M6RR308RJZN119CX52KZDMVZ","components":[],"regions":[],"firstSeenAt":"2026-11-06T15:36:56.000Z","acknowledgedAt":"2026-11-06T15:36:56.000Z","startedAt":"2026-11-06T15:36:56.000Z","resolvedAt":"2026-11-06T16:26:55.000Z","updatedAt":"2026-11-09T10:05:56.000Z","durationMinutes":50,"leadMinutes":null,"officialUrl":"https://www.finstatus.com/incidents/01M6RR308RJZN119CX52KZDMVZ","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[{"kind":"range","endAt":"2026-11-06T15:35:00.000Z","quote":"Between 15:27 - 15:35 UTC we experienced an outage of Fin and the Intercom helpdesk in the European hosting region.","minutes":8,"startAt":"2026-11-06T15:27:00.000Z","updateAt":"2026-11-06T16:26:55.000Z"}],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null}],"next_cursor":null}