{"filter":{"providers":["knock"],"categories":[],"impacts":[],"levels":[],"kind":"incident","state":"recent","major":false,"limit":30},"count":1,"items":[{"id":"DWN-dda0b5477f","url":"https://down.guide/DWN-dda0b5477f","provider":{"slug":"knock","name":"Knock","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Dashboard transactional email outage","sourceTitle":"Dashboard transactional email outage","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"normal","sourceId":"01M6RD7AN0DWR8QD42WCX7G3G1","components":[],"regions":[],"firstSeenAt":"2026-11-06T12:27:04.000Z","acknowledgedAt":"2026-11-06T12:27:04.000Z","startedAt":"2026-11-06T12:27:04.000Z","resolvedAt":"2026-11-06T14:47:55.000Z","updatedAt":"2026-11-06T14:47:55.000Z","durationMinutes":141,"leadMinutes":null,"officialUrl":"https://status.knock.app/incidents/01M6RD7AN0DWR8QD42WCX7G3G1","summary":{"text":"Knock says transactional emails sent from its dashboard were not being delivered, and it identified the source as its transactional email provider, Postmark. Knock says a fix has been implemented and it is monitoring the service, though account invites were still degraded and not sending in its 13:10 UTC update.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":{"score":30,"breakdown":{"ack":0,"reach":11,"impact":8,"breadth":0,"duration":11}},"evidence":[],"imported":false,"denial":null}],"next_cursor":null}