{"filter":{"providers":["sinch"],"categories":[],"impacts":[],"levels":[],"kind":"incident","state":"recent","major":false,"limit":30},"count":5,"items":[{"id":"DWN-2f39baa47c","url":"https://down.guide/DWN-2f39baa47c","provider":{"slug":"sinch","name":"Sinch","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Service Degradation - Customer Dashboard","sourceTitle":"Service Degradation - Customer Dashboard","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"normal","sourceId":"jqqjshm7n8s9","components":["Login/Sign up"],"regions":[],"firstSeenAt":"2026-11-09T19:26:41.785Z","acknowledgedAt":"2026-11-09T19:26:41.785Z","startedAt":"2026-11-09T19:26:41.677Z","resolvedAt":"2026-11-09T20:39:06.909Z","updatedAt":"2026-11-09T20:39:06.933Z","durationMinutes":72,"leadMinutes":null,"officialUrl":"https://stspg.io/m33n7hdy8ptz","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":{"score":26,"breakdown":{"ack":0,"reach":8,"impact":8,"breadth":0,"duration":10}},"evidence":[],"imported":false,"denial":null},{"id":"DWN-f531ce40af","url":"https://down.guide/DWN-f531ce40af","provider":{"slug":"sinch","name":"Sinch","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Delivery Issue France - Bouygues Telecom","sourceTitle":"Delivery Issue France - Bouygues Telecom","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"4fzgqhvdp7mp","components":["SMS - EMEA"],"regions":["eu"],"firstSeenAt":"2026-11-09T14:02:02.870Z","acknowledgedAt":"2026-11-09T14:02:02.870Z","startedAt":"2026-11-09T14:02:02.748Z","resolvedAt":"2026-11-10T04:00:59.056Z","updatedAt":"2026-11-10T04:00:59.102Z","durationMinutes":839,"leadMinutes":null,"officialUrl":"https://stspg.io/4j40dlh03jr4","summary":{"text":"Sinch says it is seeing delivery issues in France on Bouygues Telecom, with missing or late delivery receipts, starting 2026-11-09 12:07 UTC. Sinch says a fix has been implemented and it is monitoring the results.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-e64b2ccffc","url":"https://down.guide/DWN-e64b2ccffc","provider":{"slug":"sinch","name":"Sinch","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Chatlayer - EU and US Regions Outage","sourceTitle":"Chatlayer - EU and US Regions Outage","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"operational","worstImpact":"operational","scope":"narrow","sourceId":"2jmr7k67cy0k","components":[],"regions":["eu","us"],"firstSeenAt":"2026-11-08T01:45:14.000Z","acknowledgedAt":"2026-11-08T01:45:14.000Z","startedAt":"2026-11-08T01:51:27.270Z","resolvedAt":"2026-11-08T01:45:14.000Z","updatedAt":"2026-11-08T01:55:32.762Z","durationMinutes":0,"leadMinutes":null,"officialUrl":"https://stspg.io/p7yx4yf8qnrj","summary":{"text":"The provider says the Chatlayer platform in the EU and US regions had an outage from 2026-11-07 22:34 UTC to 2026-11-08 00:20 UTC, during which requests in those regions may have failed. The incident is resolved.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-d5c440c394","url":"https://down.guide/DWN-d5c440c394","provider":{"slug":"sinch","name":"Sinch","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Delivery Issue - SMS Verification - China","sourceTitle":"Delivery Issue - SMS Verification - China","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"jyw9yfw5qkpf","components":["SMS Verification"],"regions":[],"firstSeenAt":"2026-11-06T05:05:26.272Z","acknowledgedAt":"2026-11-06T05:05:26.272Z","startedAt":"2026-11-06T05:05:26.049Z","resolvedAt":"2026-11-10T04:50:04.831Z","updatedAt":"2026-11-10T04:50:04.855Z","durationMinutes":5745,"leadMinutes":null,"officialUrl":"https://stspg.io/7hk732n2lq72","summary":{"text":"Sinch says it is investigating delivery issues towards China for SMS Verification traffic, which started 2026-11-06 02:57 UTC and are causing delayed MTs, failed MTs, and missing or late delivery receipts. As of its latest update on 2026-11-10 01:08 UTC, the incident is still under investigation.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-a9dcd74e21","url":"https://down.guide/DWN-a9dcd74e21","provider":{"slug":"sinch","name":"Sinch","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Delivery Issue Czech Republic - T-Mobile","sourceTitle":"Delivery Issue Czech Republic - T-Mobile","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"00z6yk9439yc","components":["SMS - EMEA"],"regions":["eu"],"firstSeenAt":"2026-11-06T00:58:10.269Z","acknowledgedAt":"2026-11-06T00:58:10.269Z","startedAt":"2026-11-06T00:58:10.152Z","resolvedAt":"2026-11-06T05:05:34.561Z","updatedAt":"2026-11-06T05:10:23.032Z","durationMinutes":247,"leadMinutes":null,"officialUrl":"https://stspg.io/9ckbyykt24fy","summary":{"text":"Sinch says it observed delivery issues on the T-Mobile network in Czech Republic affecting delayed MT and MO messages, missing delivery receipts, and late delivery receipts. The incident started at 00:30 UTC on 2026-11-06 and the provider says it was resolved at 04:35 UTC the same day.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null}],"next_cursor":null}