{"filter":{"providers":["twilio"],"categories":[],"impacts":[],"levels":[],"kind":"incident","state":"recent","major":false,"limit":30},"count":29,"items":[{"id":"DWN-409ee34414","url":"https://down.guide/DWN-409ee34414","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile","sourceTitle":"SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile","providerStatus":"identified","status":"identified","state":"active","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"m5yrng0zkwr5","components":["SMS, Latin America"],"regions":[],"firstSeenAt":"2026-11-06T21:21:41.365Z","acknowledgedAt":"2026-11-06T21:21:41.365Z","startedAt":"2026-11-06T21:21:41.223Z","resolvedAt":null,"updatedAt":"2026-11-10T10:15:20.948Z","durationMinutes":6014,"leadMinutes":null,"officialUrl":"https://stspg.io/92y684hgthhn","summary":{"text":"Twilio says SMS delivery receipts are delayed for a subset of Twilio Long Codes sending to network subscribers on multiple networks in Chile. Message delivery may succeed, but receipts may be delayed. The cause has been identified and the issue is being worked on, with the latest update at 2026-11-09 22:04 UTC.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-814b5ceffb","url":"https://down.guide/DWN-814b5ceffb","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Voice Call Failures from a Subset of Twilio Philippines Phone Numbers to Philippines","sourceTitle":"Voice Call Failures from a Subset of Twilio Philippines Phone Numbers to Philippines","providerStatus":"identified","status":"identified","state":"active","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"q0wmp98qd05h","components":["Voice, APAC"],"regions":["apac"],"firstSeenAt":"2026-11-02T05:41:31.948Z","acknowledgedAt":"2026-11-02T05:41:31.948Z","startedAt":"2026-11-02T05:41:31.831Z","resolvedAt":null,"updatedAt":"2026-11-11T00:00:58.766Z","durationMinutes":12714,"leadMinutes":null,"officialUrl":"https://stspg.io/tbsjgc4grpsw","summary":{"text":"Twilio says a subset of Twilio Philippines Phone Numbers is experiencing voice call failures to network subscribers on multiple networks in the Philippines. As of its latest update on 2026-11-10, Twilio says the cause has been identified and it is working to resolve the issue.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-2b915d2312","url":"https://down.guide/DWN-2b915d2312","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Issue resolved","sourceTitle":"Issue resolved","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"normal","sourceId":"q8chzgrcb848","components":["Console"],"regions":[],"firstSeenAt":"2026-11-10T21:32:14.951Z","acknowledgedAt":"2026-11-10T21:32:14.951Z","startedAt":"2026-11-10T21:32:14.824Z","resolvedAt":"2026-11-10T23:15:57.965Z","updatedAt":"2026-11-10T23:15:57.994Z","durationMinutes":104,"leadMinutes":null,"officialUrl":"https://stspg.io/bsjcssyznphw","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":{"score":33,"breakdown":{"ack":0,"reach":14,"impact":8,"breadth":0,"duration":11}},"evidence":[],"imported":false,"denial":null},{"id":"DWN-2a250f794e","url":"https://down.guide/DWN-2a250f794e","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela","sourceTitle":"SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"050yk57fph8d","components":["SMS, Latin America"],"regions":[],"firstSeenAt":"2026-11-10T17:57:07.090Z","acknowledgedAt":"2026-11-10T17:57:07.090Z","startedAt":"2026-11-10T17:57:06.995Z","resolvedAt":"2026-11-10T21:23:07.131Z","updatedAt":"2026-11-10T21:23:07.156Z","durationMinutes":206,"leadMinutes":null,"officialUrl":"https://stspg.io/0fxr0xktgnrv","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-5ffc12e8d9","url":"https://down.guide/DWN-5ffc12e8d9","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"WhatsApp Business API Message Send Failures","sourceTitle":"WhatsApp Business API Message Send Failures","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"normal","sourceId":"vlkzb7kzsr3g","components":["WhatsApp Messaging"],"regions":[],"firstSeenAt":"2026-11-09T20:32:47.395Z","acknowledgedAt":"2026-11-09T20:32:47.395Z","startedAt":"2026-11-09T20:32:47.241Z","resolvedAt":"2026-11-10T13:02:00.206Z","updatedAt":"2026-11-10T13:02:00.239Z","durationMinutes":989,"leadMinutes":null,"officialUrl":"https://stspg.io/nl20fc8ql23h","summary":{"text":"Twilio says WhatsApp Business API message sends have been failing, with some customers seeing error 63007 on outbound messages. Twilio identified the issue as a third-party provider dependency and has mitigated it, and sending is returning to normal for affected customers while Twilio monitors.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":{"score":37,"breakdown":{"ack":0,"reach":14,"impact":8,"breadth":0,"duration":15}},"evidence":[],"imported":false,"denial":null},{"id":"DWN-c252bd3ff7","url":"https://down.guide/DWN-c252bd3ff7","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Voice Call Failures from a Subset of Twilio Phone Numbers to Chile","sourceTitle":"Voice Call Failures from a Subset of Twilio Phone Numbers to Chile","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"fl6ndjltfkp3","components":["Voice, Latin America"],"regions":[],"firstSeenAt":"2026-11-09T16:53:55.470Z","acknowledgedAt":"2026-11-09T16:53:55.470Z","startedAt":"2026-11-09T16:53:55.310Z","resolvedAt":"2026-11-10T12:14:23.297Z","updatedAt":"2026-11-10T12:14:23.330Z","durationMinutes":1160,"leadMinutes":null,"officialUrl":"https://stspg.io/sxkj535b5bjx","summary":{"text":"Twilio says customers may have experienced voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. The cause was identified, and as of the latest update the provider reports recovery in those calls and is monitoring service stability.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-91ebdc2c12","url":"https://down.guide/DWN-91ebdc2c12","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom","sourceTitle":"Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"jlw5t054g7jt","components":["Voice, Europe"],"regions":["eu"],"firstSeenAt":"2026-11-09T16:34:05.356Z","acknowledgedAt":"2026-11-09T16:34:05.356Z","startedAt":"2026-11-09T16:34:05.061Z","resolvedAt":"2026-11-09T21:52:55.371Z","updatedAt":"2026-11-09T21:52:55.409Z","durationMinutes":319,"leadMinutes":null,"officialUrl":"https://stspg.io/2rrsyptxpyqb","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-f5fc5cabe5","url":"https://down.guide/DWN-f5fc5cabe5","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy","sourceTitle":"SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"sjmv56s3m0j9","components":["SMS, Europe"],"regions":["eu"],"firstSeenAt":"2026-11-09T16:18:52.786Z","acknowledgedAt":"2026-11-09T16:18:52.786Z","startedAt":"2026-11-09T16:18:52.711Z","resolvedAt":"2026-11-09T19:33:07.013Z","updatedAt":"2026-11-09T19:33:07.040Z","durationMinutes":194,"leadMinutes":null,"officialUrl":"https://stspg.io/624rlyw3n8hs","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-c41abb91cc","url":"https://down.guide/DWN-c41abb91cc","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom","sourceTitle":"SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"l7tzq9gk12k8","components":["SMS, Europe"],"regions":["eu"],"firstSeenAt":"2026-11-09T15:45:28.966Z","acknowledgedAt":"2026-11-09T15:45:28.966Z","startedAt":"2026-11-09T15:45:28.697Z","resolvedAt":"2026-11-09T19:11:44.794Z","updatedAt":"2026-11-09T19:11:44.823Z","durationMinutes":206,"leadMinutes":null,"officialUrl":"https://stspg.io/nfgr11nth723","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-46c019b725","url":"https://down.guide/DWN-46c019b725","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France","sourceTitle":"SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"7c7px61stky2","components":["SMS, Europe"],"regions":["eu"],"firstSeenAt":"2026-11-09T13:59:18.887Z","acknowledgedAt":"2026-11-09T13:59:18.887Z","startedAt":"2026-11-09T13:59:18.788Z","resolvedAt":"2026-11-10T03:30:54.013Z","updatedAt":"2026-11-10T03:30:54.044Z","durationMinutes":812,"leadMinutes":null,"officialUrl":"https://stspg.io/zwyxsmgwq72v","summary":{"text":"Twilio says SMS delivery receipts from Twilio to Bouygues Telecom subscribers in France were delayed, while message delivery may have succeeded. The cause has been identified and the issue is being worked on. As of the latest update, Twilio reports a recovery in delivery receipts and is monitoring service stability.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-2ee4e70cdd","url":"https://down.guide/DWN-2ee4e70cdd","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes","sourceTitle":"SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"ftg4m9bxt7wt","components":["SMS, Europe"],"regions":["eu"],"firstSeenAt":"2026-11-09T07:38:30.543Z","acknowledgedAt":"2026-11-09T07:38:30.543Z","startedAt":"2026-11-09T07:38:30.456Z","resolvedAt":"2026-11-09T16:19:07.922Z","updatedAt":"2026-11-09T16:19:07.952Z","durationMinutes":521,"leadMinutes":null,"officialUrl":"https://stspg.io/xrzs2ckkp8b8","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-abcc0c104e","url":"https://down.guide/DWN-abcc0c104e","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Failures from Twilio to ETL Laos","sourceTitle":"SMS Delivery Failures from Twilio to ETL Laos","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"91slf66q53vx","components":["SMS, APAC"],"regions":["apac"],"firstSeenAt":"2026-11-09T06:57:09.532Z","acknowledgedAt":"2026-11-09T06:57:09.532Z","startedAt":"2026-11-09T06:57:09.375Z","resolvedAt":"2026-11-09T23:05:39.324Z","updatedAt":"2026-11-09T23:05:39.353Z","durationMinutes":968,"leadMinutes":null,"officialUrl":"https://stspg.io/bw4k4qvrtlqv","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-5226954b45","url":"https://down.guide/DWN-5226954b45","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Failures from Twilio to MTN Nigeria","sourceTitle":"SMS Delivery Failures from Twilio to MTN Nigeria","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"rg1ppj2b00hz","components":["SMS, Middle East & Africa"],"regions":["me"],"firstSeenAt":"2026-11-08T23:19:19.674Z","acknowledgedAt":"2026-11-08T23:19:19.674Z","startedAt":"2026-11-08T23:19:19.399Z","resolvedAt":"2026-11-09T05:20:01.514Z","updatedAt":"2026-11-09T05:25:29.398Z","durationMinutes":361,"leadMinutes":null,"officialUrl":"https://stspg.io/1pgtfkrx4r8h","summary":{"text":"Twilio says SMS delivery from Twilio to MTN network subscribers in Nigeria experienced failures, with the cause identified and recovery observed before the incident was resolved. SMS delivery to those subscribers is now operating normally.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-e5fe493f70","url":"https://down.guide/DWN-e5fe493f70","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Receipt Delays from Twilio to Globe Philippines","sourceTitle":"SMS Delivery Receipt Delays from Twilio to Globe Philippines","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"9tfsyfgf6sxx","components":["SMS, APAC"],"regions":["apac"],"firstSeenAt":"2026-11-07T21:22:59.950Z","acknowledgedAt":"2026-11-07T21:22:59.950Z","startedAt":"2026-11-07T21:22:59.752Z","resolvedAt":"2026-11-08T10:39:37.739Z","updatedAt":"2026-11-09T00:01:38.584Z","durationMinutes":797,"leadMinutes":null,"officialUrl":"https://stspg.io/9twgn7wdgg76","summary":{"text":"Twilio says SMS delivery receipts from Twilio to Globe network subscribers in the Philippines were delayed, while message delivery may have succeeded. Twilio observed recovery, and the incident is now resolved with receipts operating normally.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-d6dad4144d","url":"https://down.guide/DWN-d6dad4144d","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States","sourceTitle":"SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"jnx2660mnhkl","components":["SMS Long Code, North America","SMS Long Code, North America","SMS Short Code, North America"],"regions":["us"],"firstSeenAt":"2026-11-07T19:37:03.807Z","acknowledgedAt":"2026-11-07T19:37:03.807Z","startedAt":"2026-11-07T19:37:03.611Z","resolvedAt":"2026-11-08T17:13:19.842Z","updatedAt":"2026-11-09T00:01:19.175Z","durationMinutes":1296,"leadMinutes":null,"officialUrl":"https://stspg.io/d23g0f03q9hf","summary":{"text":"Twilio says SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States were delayed, though message delivery may have succeeded. The incident is resolved, and receipts to affected networks are operating normally.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-cec198b7cc","url":"https://down.guide/DWN-cec198b7cc","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Delays from Twilio to Multiple Networks in India","sourceTitle":"SMS Delivery Delays from Twilio to Multiple Networks in India","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"by1px810vb67","components":["SMS, APAC"],"regions":["apac","in"],"firstSeenAt":"2026-11-07T13:00:28.209Z","acknowledgedAt":"2026-11-07T13:00:28.209Z","startedAt":"2026-11-07T13:00:28.115Z","resolvedAt":"2026-11-07T16:39:48.752Z","updatedAt":"2026-11-08T00:01:47.993Z","durationMinutes":219,"leadMinutes":null,"officialUrl":"https://stspg.io/rnjcs8jfyfj8","summary":{"text":"Twilio says SMS delivery from Twilio to network subscribers on multiple networks in India was delayed. The provider has identified the cause and says the incident is resolved, with SMS delivery on affected networks operating normally as of 16:39 UTC on 2026-11-07.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-b20ce9c132","url":"https://down.guide/DWN-b20ce9c132","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand","sourceTitle":"SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"dxdxr2tzkzkd","components":["SMS, APAC"],"regions":["apac"],"firstSeenAt":"2026-11-07T02:57:55.727Z","acknowledgedAt":"2026-11-07T02:57:55.727Z","startedAt":"2026-11-07T02:57:55.571Z","resolvedAt":"2026-11-09T06:26:40.989Z","updatedAt":"2026-11-09T06:26:41.017Z","durationMinutes":3089,"leadMinutes":null,"officialUrl":"https://stspg.io/zdnncbbx3vjq","summary":{"text":"Twilio says some customers may see SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Message delivery may succeed, but receipts may be delayed. The cause has been identified and the provider is working to resolve the issue.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-40d78c9eed","url":"https://down.guide/DWN-40d78c9eed","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Delays from Twilio to Claro Dominican Republic","sourceTitle":"SMS Delivery Delays from Twilio to Claro Dominican Republic","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"8xn89j4cllbj","components":["SMS, Latin America"],"regions":[],"firstSeenAt":"2026-11-06T17:24:00.333Z","acknowledgedAt":"2026-11-06T17:24:00.333Z","startedAt":"2026-11-06T17:24:00.176Z","resolvedAt":"2026-11-06T21:10:06.403Z","updatedAt":"2026-11-07T00:01:36.180Z","durationMinutes":226,"leadMinutes":null,"officialUrl":"https://stspg.io/rk654gkg0kzq","summary":{"text":"Twilio says SMS delivery from Twilio to Claro network subscribers in the Dominican Republic was delayed. The incident is resolved, and SMS delivery to those subscribers is operating normally.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-0a5247e48b","url":"https://down.guide/DWN-0a5247e48b","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"TwiML ConversationRelay Documents Page Error","sourceTitle":"TwiML ConversationRelay Documents Page Error","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"normal","sourceId":"hrghhx98wx17","components":["Documentation"],"regions":[],"firstSeenAt":"2026-11-06T16:53:27.259Z","acknowledgedAt":"2026-11-06T16:53:27.259Z","startedAt":"2026-11-06T16:53:27.000Z","resolvedAt":"2026-11-06T18:49:12.983Z","updatedAt":"2026-11-06T18:49:13.008Z","durationMinutes":116,"leadMinutes":null,"officialUrl":"https://stspg.io/grzmz7g8nd43","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":{"score":33,"breakdown":{"ack":0,"reach":14,"impact":8,"breadth":0,"duration":11}},"evidence":[],"imported":false,"denial":null},{"id":"DWN-f2da73ca38","url":"https://down.guide/DWN-f2da73ca38","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Voice Call Failures from a Subset of Twilio Phone Numbers to Chile","sourceTitle":"Voice Call Failures from a Subset of Twilio Phone Numbers to Chile","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"w3fds6d06pn3","components":["Voice, Latin America"],"regions":[],"firstSeenAt":"2026-11-06T15:56:27.460Z","acknowledgedAt":"2026-11-06T15:56:27.460Z","startedAt":"2026-11-06T15:56:27.303Z","resolvedAt":"2026-11-06T19:41:14.975Z","updatedAt":"2026-11-06T19:41:15.007Z","durationMinutes":225,"leadMinutes":null,"officialUrl":"https://stspg.io/3hy4jwgncx25","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-58b165b141","url":"https://down.guide/DWN-58b165b141","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia","sourceTitle":"Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"k837lh2xzwh0","components":["Voice, Latin America"],"regions":[],"firstSeenAt":"2026-11-06T15:12:49.596Z","acknowledgedAt":"2026-11-06T15:12:49.596Z","startedAt":"2026-11-06T15:12:49.513Z","resolvedAt":"2026-11-06T15:49:17.876Z","updatedAt":"2026-11-06T15:49:17.911Z","durationMinutes":36,"leadMinutes":null,"officialUrl":"https://stspg.io/js4403xnsb4l","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-7042a11ddb","url":"https://down.guide/DWN-7042a11ddb","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Notification Delivery Logs Unavailable in Console","sourceTitle":"Notification Delivery Logs Unavailable in Console","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"normal","sourceId":"ylmby44m76pq","components":["Conversations"],"regions":[],"firstSeenAt":"2026-11-06T06:07:40.575Z","acknowledgedAt":"2026-11-06T06:07:40.575Z","startedAt":"2026-11-06T06:07:40.506Z","resolvedAt":"2026-11-06T06:14:37.821Z","updatedAt":"2026-11-06T06:14:37.821Z","durationMinutes":7,"leadMinutes":null,"officialUrl":"https://stspg.io/35hgf24pmg1j","summary":{"text":"Twilio says Notification Delivery Logs in the Console were unavailable and that new records were not appearing for affected services. Twilio reports the issue is mitigated, logs are returning to normal, and it is monitoring system performance.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":{"score":27,"breakdown":{"ack":0,"reach":14,"impact":8,"breadth":0,"duration":5}},"evidence":[],"imported":false,"denial":null},{"id":"DWN-b362e02f06","url":"https://down.guide/DWN-b362e02f06","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Notification Logs Unavailable in Console","sourceTitle":"Notification Logs Unavailable in Console","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"normal","sourceId":"k8tt82wzsqz4","components":["Notify"],"regions":[],"firstSeenAt":"2026-11-06T05:33:22.144Z","acknowledgedAt":"2026-11-06T05:33:22.144Z","startedAt":"2026-11-06T05:33:22.006Z","resolvedAt":"2026-11-06T07:08:16.597Z","updatedAt":"2026-11-06T07:10:20.139Z","durationMinutes":95,"leadMinutes":null,"officialUrl":"https://stspg.io/7gbj0ltqgxg5","summary":{"text":"Twilio says notification delivery logs in the Console stopped populating new data from about 04:25 UTC on 2026-11-06. It says the issue was mitigated, new records began appearing again for affected services, and the incident is now resolved with Console logs back to normal.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":{"score":32,"breakdown":{"ack":0,"reach":14,"impact":8,"breadth":0,"duration":10}},"evidence":[],"imported":false,"denial":null},{"id":"DWN-b74e9d2aa4","url":"https://down.guide/DWN-b74e9d2aa4","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic","sourceTitle":"SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"xd1knrh7yh7y","components":["SMS, Europe"],"regions":["eu"],"firstSeenAt":"2026-11-06T01:23:45.691Z","acknowledgedAt":"2026-11-06T01:23:45.691Z","startedAt":"2026-11-06T01:23:45.558Z","resolvedAt":"2026-11-06T10:19:26.065Z","updatedAt":"2026-11-06T10:25:25.832Z","durationMinutes":536,"leadMinutes":null,"officialUrl":"https://stspg.io/rckpqs66fws7","summary":{"text":"Twilio says SMS delivery between Twilio and T-Mobile network subscribers in the Czech Republic was delayed, with the cause identified during the incident. The provider reports that delivery has recovered, and the incident is now resolved, with SMS operating normally.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-87bdf21e58","url":"https://down.guide/DWN-87bdf21e58","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia","sourceTitle":"Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"n13tys18mwkt","components":["Voice, Latin America"],"regions":[],"firstSeenAt":"2026-11-05T23:33:06.460Z","acknowledgedAt":"2026-11-05T23:33:06.460Z","startedAt":"2026-11-05T23:33:06.377Z","resolvedAt":"2026-11-06T22:07:14.197Z","updatedAt":"2026-11-07T00:01:29.467Z","durationMinutes":1354,"leadMinutes":null,"officialUrl":"https://stspg.io/dkky20b1v4xp","summary":{"text":"Twilio says voice calls between a subset of its Phone Numbers and network subscribers in Colombia had silent and one-way audio. The incident is now resolved, and voice calls on multiple networks in Colombia are operating normally.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-9eaaa871e8","url":"https://down.guide/DWN-9eaaa871e8","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico","sourceTitle":"SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"f2mwx4r30hnd","components":["SMS, Latin America"],"regions":[],"firstSeenAt":"2026-11-05T22:50:44.867Z","acknowledgedAt":"2026-11-05T22:50:44.867Z","startedAt":"2026-11-05T22:50:44.733Z","resolvedAt":"2026-11-06T14:49:03.918Z","updatedAt":"2026-11-06T14:49:03.954Z","durationMinutes":958,"leadMinutes":null,"officialUrl":"https://stspg.io/0cdcwtnsfvqk","summary":{"text":"Twilio says some customers see SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico, while message delivery may succeed. The latest update, at 2026-11-06 14:35 UTC, reports recovery in these receipts and says monitoring of service stability is ongoing.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-69a8508807","url":"https://down.guide/DWN-69a8508807","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina","sourceTitle":"Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"ry5cj1mk6r60","components":["Voice, Latin America"],"regions":[],"firstSeenAt":"2026-11-05T18:34:08.469Z","acknowledgedAt":"2026-11-05T18:34:08.469Z","startedAt":"2026-11-05T18:34:08.308Z","resolvedAt":"2026-11-07T03:55:18.148Z","updatedAt":"2026-11-07T04:00:32.402Z","durationMinutes":2001,"leadMinutes":null,"officialUrl":"https://stspg.io/t4vp65pctxst","summary":{"text":"Voice call failures affected a subset of Twilio Mobile Numbers calling network subscribers in Argentina, with Telefonica subscribers named in some updates. The provider says the incident is resolved and voice calls are operating normally as of 2026-11-07 03:55 UTC.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-14ecafd2cb","url":"https://down.guide/DWN-14ecafd2cb","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania","sourceTitle":"Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"jjnny3n3b4pp","components":["Voice, Europe"],"regions":["eu"],"firstSeenAt":"2026-10-26T13:09:40.626Z","acknowledgedAt":"2026-10-26T13:09:40.626Z","startedAt":"2026-10-26T13:09:40.499Z","resolvedAt":"2026-11-06T21:36:29.793Z","updatedAt":"2026-11-07T00:01:31.059Z","durationMinutes":16347,"leadMinutes":null,"officialUrl":"https://stspg.io/pb0q4qwl07bw","summary":{"text":"Twilio says voice calls from Twilio Phone Numbers to Digi Mobil network subscribers in Romania had failed, with the timeframe of failures being every Tuesday-Friday, 06:00 UTC to 14:00 UTC. The incident is resolved, and calls are operating normally as of 2026-11-06 21:36 UTC.","model":"anthropic/claude-haiku-5.5"},"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-b188ae7f5d","url":"https://down.guide/DWN-b188ae7f5d","provider":{"slug":"twilio","name":"Twilio","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand","sourceTitle":"Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"fm5fk85h6glc","components":["Voice, APAC"],"regions":["apac"],"firstSeenAt":"2026-10-12T11:53:33.000Z","acknowledgedAt":"2026-10-12T11:53:33.000Z","startedAt":"2026-10-12T11:53:33.000Z","resolvedAt":"2026-11-09T08:35:48.663Z","updatedAt":"2026-11-09T08:35:48.704Z","durationMinutes":40122,"leadMinutes":null,"officialUrl":"https://stspg.io/6z04b5nnhvd2","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null}],"next_cursor":null}