{"filter":{"providers":["zoom"],"categories":[],"impacts":[],"levels":[],"kind":"incident","state":"recent","major":false,"limit":30},"count":4,"items":[{"id":"DWN-3df8285c66","url":"https://down.guide/DWN-3df8285c66","provider":{"slug":"zoom","name":"Zoom","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Service Degradation Affecting Zoom Conference Room Connector Services Endpoints in the AMS region.","sourceTitle":"Service Degradation Affecting Zoom Conference Room Connector Services Endpoints in the AMS region.","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"w90fknmg0pn6","components":["Zoom Conference Room Connector"],"regions":[],"firstSeenAt":"2026-11-10T20:25:54.996Z","acknowledgedAt":"2026-11-10T20:25:54.996Z","startedAt":"2026-11-10T20:25:54.785Z","resolvedAt":"2026-11-10T23:00:55.296Z","updatedAt":"2026-11-10T23:00:55.319Z","durationMinutes":155,"leadMinutes":null,"officialUrl":"https://stspg.io/g78vk6sd3w42","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-b40a6918f0","url":"https://down.guide/DWN-b40a6918f0","provider":{"slug":"zoom","name":"Zoom","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Service Degradation Affecting a subset of users with ZVA and ZoomMate","sourceTitle":"Service Degradation Affecting a subset of users with ZVA and ZoomMate","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"operational","worstImpact":"operational","scope":"narrow","sourceId":"k0nc9gcc8rvv","components":["Zoom Virtual Agent","ZoomMate"],"regions":[],"firstSeenAt":"2026-11-10T01:08:07.068Z","acknowledgedAt":"2026-11-10T01:08:07.068Z","startedAt":"2026-11-10T01:08:06.901Z","resolvedAt":"2026-11-10T01:08:07.068Z","updatedAt":"2026-11-10T01:08:07.095Z","durationMinutes":0,"leadMinutes":null,"officialUrl":"https://stspg.io/psnrrqd2wgz2","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[{"kind":"range","endAt":"2026-11-09T23:50:00.000Z","quote":"On November 9, 2026 , between 23:08 - 23:50 UTC, a subset of users may have experienced issues with ZVA and ZoomMate.","minutes":42,"startAt":"2026-11-09T23:08:00.000Z","updateAt":"2026-11-10T01:08:07.068Z"}],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-9b8544457e","url":"https://down.guide/DWN-9b8544457e","provider":{"slug":"zoom","name":"Zoom","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Service Degradation Affecting Zoom Inbound SMS Service in the AU region","sourceTitle":"Service Degradation Affecting Zoom Inbound SMS Service in the AU region","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"narrow","sourceId":"24hyksy87wl0","components":["SMS/MMS (Inbound/Outbound)","SMS (Inbound/Outbound)"],"regions":[],"firstSeenAt":"2026-11-09T00:07:48.415Z","acknowledgedAt":"2026-11-09T00:07:48.415Z","startedAt":"2026-11-09T00:07:48.221Z","resolvedAt":"2026-11-09T01:08:13.169Z","updatedAt":"2026-11-09T01:10:25.865Z","durationMinutes":60,"leadMinutes":null,"officialUrl":"https://stspg.io/kvsn81c4blyx","summary":null,"rca":null,"rcaPromisedAt":null,"statedWindows":[],"cascade":null,"event":null,"index":null,"evidence":[],"imported":false,"denial":null},{"id":"DWN-e0d5efc931","url":"https://down.guide/DWN-e0d5efc931","provider":{"slug":"zoom","name":"Zoom","category":"messaging"},"kind":"incident","confidence":"confirmed","confidenceLabel":"Confirmed","acknowledged":true,"level":"confirmed","levelLabel":"confirmed","title":"Service Degradation Affecting Zoom Mail, Calendar and Scheduler.","sourceTitle":"Service Degradation Affecting Zoom Mail, Calendar and Scheduler.","providerStatus":"resolved","status":"resolved","state":"resolved","impact":"degraded","worstImpact":"degraded","scope":"normal","sourceId":"pmmkv8mbtxln","components":["Calendar","Mail","Zoom Scheduler"],"regions":[],"firstSeenAt":"2026-11-06T03:32:15.458Z","acknowledgedAt":"2026-11-06T03:32:15.458Z","startedAt":"2026-11-06T03:32:15.263Z","resolvedAt":"2026-11-06T05:09:23.146Z","updatedAt":"2026-11-06T05:10:21.558Z","durationMinutes":97,"leadMinutes":null,"officialUrl":"https://stspg.io/n6ft1fxrgkw3","summary":{"text":"Zoom says a service degradation affecting Zoom Mail, Calendar and Scheduler is resolved and the affected services have been restored. 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