# Degraded performance of API operations due to slow database operations

- Provider: [Apify](https://down.guide/apify)
- Level: confirmed
- Impact: Major outage
- lasted 11h 49m
- started 2026-07-21 14:49 UTC
- API (api.apify.com), Actors
- id: DWN-8f50193351
- Official page: https://stspg.io/wt3ngdf94bmb

## Updates from Apify
### 2026-07-21 14:49 UTC: identified
We are currently investigating timing out operations on our API caused by slow database operations due to cluster changes.

### 2026-07-21 16:43 UTC: identified
Slow database operations continue to impact our systems. API performance has improved, but Actor runs are currently timing out due to reduced worker capacity.

### 2026-07-21 17:09 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-07-21 17:11 UTC: monitoring
We are now monitoring the situation. Worker capacity improved and is now able to handle starting Actor runs.

### 2026-07-21 17:47 UTC: investigating
Our database cluster performance has further degraded, and the whole platform is facing a major outage.
We will keep informing you as the situation progresses.

### 2026-07-21 20:33 UTC: identified
We have identified the issue and are working towards recovery. The system is operational, but the capacity is capped, resulting in Actor runs being buffered in the "ready" state and a large portion of them timing out.

### 2026-07-21 20:34 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-07-21 20:52 UTC: identified
Actors are now fully operational, and the system is processing all the runs in time.

### 2026-07-21 21:28 UTC: monitoring
All systems are operational. We expect the database to fully recover in 4 hours (1 am UTC).
We are monitoring the platform's performance. We apologize for any inconvenience this might have caused.

### 2026-07-22 02:38 UTC: resolved
The database is fully recovered, and all systems are operational. We apologize for any inconvenience this might have caused. We are currently implementing new measures to ensure this won't happen again.

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