# Customer support chat unavailable

- Provider: [Apify](https://down.guide/apify)
- Level: confirmed
- Impact: Degraded
- lasted 47m
- started 2026-01-09 20:26 UTC
- Web (apify.com), Console (console.apify.com)
- id: DWN-970b93a8ba
- Official page: https://stspg.io/lghlk5l9967l

## Updates from Apify
### 2026-01-09 20:26 UTC: monitoring
Our customer support service provider, Intercom, is currently experiencing a complete system outage. As a result, the support button in the bottom-right corner of our website may be unavailable or experience degraded performance. We apologize for the inconvenience and kindly ask you to email support@apify.com for the time being.

### 2026-01-09 21:13 UTC: resolved
This incident has been resolved.

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