Problems with invoices issuing

What to do

• Check whether you use Apify Console (console.apify.com). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 16m it lasted.

  Anything that failed between 2025-02-28 09:45 UTC and 2025-02-28 12:01 UTC may need a replay.

• Subscribe to Apify's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=apify works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Apify 4

1. identifiedFeb 28, 2025, 9:45 AM UTC

   The issue has been identified and a fix is being implemented.

   provider

2. identifiedFeb 28, 2025, 9:59 AM UTC

   - Users who subscribe or upgrade their account to a higher tier did not receive invoices for the upgrade, and the subscription plan was not updated. - Subscriptions wasn't upgraded correctly. - There is no service disruption for existing subscriptions. - We are working towards a fix, and invoices will be reissued and subscriptions upgraded once the fix is deployed.

   provider

3. monitoringFeb 28, 2025, 10:26 AM UTC

   A fix has been implemented and we are monitoring the results.

   provider

4. resolvedFeb 28, 2025, 12:01 PM UTC

   Invoices issuing and subscribing is fully operational again.

   provider

Corrections

None so far.

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