# Problems with invoices issuing

- Provider: [Apify](https://down.guide/apify)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 16m
- started 2025-02-28 09:45 UTC
- Console (console.apify.com)
- id: DWN-ec9ff70646
- Official page: https://stspg.io/2p5qh63l35ls

## Updates from Apify
### 2025-02-28 09:45 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-02-28 09:59 UTC: identified
- Users who subscribe or upgrade their account to a higher tier did not receive invoices for the upgrade, and the subscription plan was not updated.
- Subscriptions wasn't upgraded correctly.
- There is no service disruption for existing subscriptions.
- We are working towards a fix, and invoices will be reissued and subscriptions upgraded once the fix is deployed.

### 2025-02-28 10:26 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-02-28 12:01 UTC: resolved
Invoices issuing and subscribing is fully operational again.

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