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Apollo GraphOS

Issue Accessing “Submit a Request” and “My Requests” in Support Portal

Degraded Lasted 17h 8m · started · Apollo GraphOS's page

Level
confirmed
Worst impact
Degraded
Down Index
36of 100

What to do

  • Check whether your product depends on Apollo GraphOS. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 17h 8m it lasted.

    Anything that failed between 2026-05-25 19:50 UTC and 2026-05-26 12:58 UTC may need a replay.
  • Subscribe to Apollo GraphOS's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=apollo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Apollo GraphOS 4

  1. investigating

    We’re currently investigating an issue where the “Submit a Request” and “My Requests” buttons are not appearing properly in the Apollo Support Portal. As a temporary workaround, tickets can still be created and accessed through the “Submit a Request” button available in the header of the portal.

    provider

  2. investigating

    We’re continuing to investigate the issue affecting the visibility of the “Submit a Request” and “My Requests” buttons in the Apollo Support Portal. At this time, we are working with our external provider to identify the root cause and restore normal functionality.

    provider

  3. monitoring

    We’ve implemented changes to address the issue affecting the visibility of the “Submit a Request” and “My Requests” buttons in the Apollo Support Portal. At this time, the portal appears to be functioning normally, and we are actively monitoring the situation to ensure stability. If you continue experiencing issues, please try refreshing the page or signing out and back into the portal. We’ll continue to monitor closely and provide additional updates if needed.

    provider

  4. resolved

    The issue affecting the visibility of the “Submit a Request” and “My Requests” buttons in the Apollo Support Portal has been resolved. Portal functionality has been restored, and users should now be able to access these options normally. Thank you for your patience while we worked to resolve this issue.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-09c6e64f44

Is Apollo GraphOS still down?

No, this incident was resolved 2026-05-26 12:58 UTC. For Apollo GraphOS's live state, see https://down.guide/apollo.

How long did it last?

17h 8m, from 2026-05-25 19:50 UTC to 2026-05-26 12:58 UTC, by the times Apollo GraphOS posted.

What caused it?

Apollo GraphOS hasn't published a root cause. If it does, it shows here.

Where does this come from?

Apollo GraphOS's official status page, https://status.apollographql.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.