# Router Licensing impacting multiple customers

- Provider: [Apollo GraphOS](https://down.guide/apollo)
- Level: confirmed
- Impact: Degraded
- lasted 3h 4m
- started 2026-06-01 08:35 UTC
- id: DWN-30c08ceab4
- Official page: https://status.apollographql.com/incidents/01KT155KMJ3T4HB9G7AW1ZCKR3

## Updates from Apollo GraphOS
### 2026-06-01 08:35 UTC: investigating
Some Router deployments are experiencing issues coming online due to a message around licensing. We are investigating.

### 2026-06-01 09:12 UTC: investigating
We are continuing to investigate.

### 2026-06-01 09:54 UTC: monitoring
We have seen recovery for about 50 minutes now and we are continuing to monitor the recovery. If you find that you are impacted by a licensing message on Router startup, please open a ticket with our support team.

### 2026-06-01 11:39 UTC: resolved
After extended monitoring, we have confirmed that the issue is resolved. Post-incident action items will continue after the end of the incident. As with all incidents, we will be conducting an internal post-mortem. We appreciate your patience.

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