- Level
- confirmed
- Worst impact
- Partial outage
- Down Index
- 42of 100
What to do
Check whether your product depends on Apollo GraphOS. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 33m it lasted.
Anything that failed between 2025-11-18 13:05 UTC and 2025-11-18 15:38 UTC may need a replay.Subscribe to Apollo GraphOS's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=apollo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Apollo GraphOS 6
- investigating
We're experiencing elevates error rates due to an upstream DNS provider major incident.
provider
- monitoring
Our DNS provider has provided an update: "The issue has been identified and a fix is being implemented." We will be monitoring for recovery of our systems.
provider
- monitoring
We're continuing the monitor the affected services while the upstream provider remediates the issue.
provider
- monitoring
At this time, our monitors indicate that only Cloud Routers hosted on Apollo infrastructure are impacted as a result of an upstream service provider incident. Studio UI has already recovered. Beyond these two impacted services, there has been no impact to APIs (including Uplink).
provider
- monitoring
The upstream provider has indicated recovery on their status page (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). At the same time, we have seen our own monitors return to non-triggered states. We will continue to monitor for the next 15 minutes and then declare this Resolved. While Cloud Routers were impacted throughout the incident, the Studio UI impact was during two distinct periods: Nov 18 11:52 am – Nov 18, 12:10 pm UTC (18 minutes) and again from Nov 18, 12:51 pm – Nov 18, 1:09 pm UTC (another 18 minutes). Studio UI was otherwise available in times outside of that range.
provider
- resolved
We are marking this incident resolved on the Apollo side. For any continuing matters, please consult our support portal: https://support.apollographql.com/
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6effdce587
Is Apollo GraphOS still down?
No, this incident was resolved 2025-11-18 15:38 UTC. For Apollo GraphOS's live state, see https://down.guide/apollo.
How long did it last?
2h 33m, from 2025-11-18 13:05 UTC to 2025-11-18 15:38 UTC, by the times Apollo GraphOS posted.
What caused it?
Apollo GraphOS hasn't published a root cause. If it does, it shows here.
Where does this come from?
Apollo GraphOS's official status page, https://status.apollographql.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.