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Apollo GraphOS

Support ticket creation unavailable from Studio UI

Degraded Lasted 1h 54m · started · Apollo GraphOS's page

Level
confirmed
Worst impact
Degraded
Down Index
32of 100

What to do

  • Check whether your product depends on Apollo GraphOS. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 54m it lasted.

    Anything that failed between 2026-04-27 08:34 UTC and 2026-04-27 10:29 UTC may need a replay.
  • Subscribe to Apollo GraphOS's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=apollo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Apollo GraphOS 3

  1. investigating

    Opening a ticket using the Contact Support button on the [studio.apollographql.com](http://studio.apollographql.com "studio.apollographql.com") site itself is currently failing. Support tickets can still be created through our [support.apollographql.com](http://support.apollographql.com "support.apollographql.com") portal, or via our `support@` email address on the `apollographql.com` domain.

    provider

  2. monitoring

    Support ticket opening functionality has been restored to Studio’s “Contact Support” functionality in the UI. We have mitigated the failures and will monitor before marking as resolved.

    provider

  3. resolved

    We have observed sustained restored functionality in our Studio-initiated support ticket form and are marking this as fully resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-8928a59c9d

Is Apollo GraphOS still down?

No, this incident was resolved 2026-04-27 10:29 UTC. For Apollo GraphOS's live state, see https://down.guide/apollo.

How long did it last?

1h 54m, from 2026-04-27 08:34 UTC to 2026-04-27 10:29 UTC, by the times Apollo GraphOS posted.

What caused it?

Apollo GraphOS hasn't published a root cause. If it does, it shows here.

Where does this come from?

Apollo GraphOS's official status page, https://status.apollographql.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.