# Support ticket creation unavailable from Studio UI

- Provider: [Apollo GraphOS](https://down.guide/apollo)
- Level: confirmed
- Impact: Degraded
- lasted 1h 54m
- started 2026-04-27 08:34 UTC
- id: DWN-8928a59c9d
- Official page: https://status.apollographql.com/incidents/01KQ717D0CQD3BFW10MT9FZD20

## Updates from Apollo GraphOS
### 2026-04-27 08:34 UTC: investigating
Opening a ticket using the Contact Support button on the \[studio.apollographql.com\](http://studio.apollographql.com "studio.apollographql.com") site itself is currently failing. Support tickets can still be created through our \[support.apollographql.com\](http://support.apollographql.com "support.apollographql.com") portal, or via our \`support@\` email address on the \`apollographql.com\` domain.

### 2026-04-27 08:48 UTC: monitoring
Support ticket opening functionality has been restored to Studio’s “Contact Support” functionality in the UI. We have mitigated the failures and will monitor before marking as resolved.

### 2026-04-27 10:29 UTC: resolved
We have observed sustained restored functionality in our Studio-initiated support ticket form and are marking this as fully resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).