# Investigating - DNS Resolution Errors Affecting Custom Domains

- Provider: [Appwrite Cloud](https://down.guide/appwrite)
- Level: confirmed
- Impact: Degraded
- lasted 38m
- started 2026-07-22 06:21 UTC
- DNS ns1.appwrite.zone, DNS ns2.appwrite.zone
- id: DWN-66be671c15
- Official page: https://appwrite.online/incidents/2026-07-22-investigating-dns-resolution-errors-affecting-cust

## Updates from Appwrite Cloud
### 2026-07-22 06:21 UTC: update
We have detected an increase in DNS resolution errors affecting custom domains. Our team is actively investigating the issue and working to identify the root cause. During this time, some requests to custom domains may fail to resolve or experience intermittent connectivity issues.
We will provide another update as soon as we have more information. Thank you for your patience.

### 2026-07-22 06:59 UTC: update
We have identified the root cause of the DNS resolution errors affecting custom domains and have deployed a patch that restores service. Custom domains are now operating normally.
Our team will continue to monitor the platform closely while we work on a permanent fix to fully address the underlying issue and prevent it from recurring.
Thank you for your patience while we resolved this incident.

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