# What broke on 2025-09-15

- Incidents: 11 at 10 providers; major outages: 0
- Downtime: 2h 59m

## Worst
- **Substack**: [Substack experiencing increased latency](https://down.guide/DWN-455fa82a6b) (Degraded; lasted 3h 47m; started 2025-09-15 15:24 UTC; Substack publications, Writer dashboards, Email delivery +2)
- **Octopus Deploy**: [Intermittent Azure authentication issues](https://down.guide/DWN-7b1953a54b) (Partial outage; lasted 2h 54m; started 2025-09-15 03:11 UTC; Octopus Cloud)
- **Statsig**: [Propagation delay in server SDKs](https://down.guide/DWN-0211aaf663) (Degraded; lasted 1h 34m; started 2025-09-15 17:03 UTC; US West 1, US East 1, US East 5 +2; apac, eu, us)
- **Unit**: [Payments - issue creating ach and wire payments](https://down.guide/DWN-ca45bac928) (Partial outage; lasted 13m; started 2025-09-15 09:02 UTC; Payments)
- **Help Scout**: [Degraded Performance & Slow Loading Issues](https://down.guide/DWN-ed23672d70) (Degraded; lasted 46m; started 2025-09-15 13:25 UTC; Web App)
- **Help Scout**: [Delays to Conversation Updates](https://down.guide/DWN-132849ab6e) (Degraded; lasted 38m; started 2025-09-15 17:24 UTC; Email Processing)
- **JumpCloud**: [Admin Portal Access Issues](https://down.guide/DWN-0e4a1f5ccf) (Partial outage; lasted 0m; started 2025-09-15 07:55 UTC)
- **Wix**: [RESOLVED: Live Sites Not Loading For Some of Sky Broadband Users In UK](https://down.guide/DWN-4174f2532f) (Degraded; lasted 3h 22m; started 2025-09-15 12:19 UTC; Site Loading)
- **Iterable**: [\[Europe\] 504 Errors on Data Export API (EU)](https://down.guide/DWN-2105cfb6c1) (Degraded; lasted 29m; started 2025-09-15 17:28 UTC; Global API Success; eu)
- **Pinecone**: [\[Serverless\]\[AWS\]\[us-east-1\] \`403 PermissionDenied\` errors for read and write operations on some indexes and assistants](https://down.guide/DWN-84511daa71) (Degraded; lasted 6m; started 2025-09-15 15:52 UTC; AWS us-east-1; us, us-east-1)

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