# What broke on 2025-09-16

- Incidents: 18 at 18 providers; major outages: 1
- Downtime: 17h 23m

## Worst
- **Hightouch**: [Hightouch App Issues](https://down.guide/DWN-f29a8316ed) (Partial outage; lasted 8h 27m; started 2025-09-16 15:16 UTC; Reverse ETL, Customer Studio, Intelligence)
- **GitBook**: [All AI based features including GitBook Assistant or AI search are failing with "something went wrong"](https://down.guide/DWN-020b197ff4) (Partial outage; lasted 1d 3h; started 2025-09-16 07:07 UTC)
- **Bitbucket**: [Delays in running Bitbucket Pipelines](https://down.guide/DWN-e93562843a) (Degraded; lasted 30m; started 2025-09-16 04:00 UTC; Pipelines)
- **Pipedream**: [Elevated workflow and source errors.](https://down.guide/DWN-1d2e487058) (Partial outage; lasted 1h 14m; started 2025-09-16 17:56 UTC; Event Sources - HTTP, Workflows - HTTP)
- **Drata**: [Unable to complete approval process for a policy.](https://down.guide/DWN-7706107fa6) (Degraded; lasted 2d 10h; started 2025-09-16 18:53 UTC)
- **Front**: [Some conversations cause error page](https://down.guide/DWN-c34cc11256) (Degraded; lasted 1h 21m; started 2025-09-16 22:02 UTC; App)
- **Help Scout**: [Degraded Performance & Slow Loading Issues](https://down.guide/DWN-abd9855660) (Degraded; lasted 48m; started 2025-09-16 08:18 UTC; Web App)
- **AssemblyAI**: [Degraded Streaming Performance](https://down.guide/DWN-f80d1b0a31) (Degraded; lasted 0m; started 2025-09-16 10:30 UTC)
- **Orb**: [API Ingestion degraded](https://down.guide/DWN-766f0bed7e) (Degraded; lasted 22m; started 2025-09-16 17:42 UTC; Ingest)
- **Klaviyo**: [Event-triggered flow delays](https://down.guide/DWN-ffca675541) (Degraded; lasted 16m; started 2025-09-16 21:05 UTC; Email Sending; us)

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