# What broke on 2026-01-20

- Incidents: 31 at 25 providers; major outages: 3
- Downtime: 2d 4h

## Worst
- **Otter.ai**: [Sitewide outage](https://down.guide/DWN-abe24ee0f5) (Major outage; lasted 1h 14m; started 2026-01-20 17:16 UTC)
- **Jira**: [Issue affecting Assets](https://down.guide/DWN-2127417303) (Degraded; lasted 3h 59m; started 2026-01-20 19:10 UTC; Viewing content, Create and edit, Authentication and User Management +8)
- **SurveyMonkey**: [Shared data pages not loading in CAN](https://down.guide/DWN-270a41ce3a) (Degraded; lasted 42m; started 2026-01-20 19:56 UTC; SurveyMonkey; ca)
- **Grammarly**: [Users encounter an error when creating or opening a document in Docs at https://app.grammarly.com/](https://down.guide/DWN-38ab558ff0) (Major outage; lasted 11m; started 2026-01-20 21:57 UTC; Grammarly Editor)
- **Typeform**: [Typeform Builder - Can't create or edit typeforms](https://down.guide/DWN-d9d1dd4743) (Major outage; lasted 10m; started 2026-01-20 14:57 UTC; Form creation)
- **Secureframe**: [Issues with Google Workspace connections](https://down.guide/DWN-0ef16b234a) (Partial outage; lasted 7h 1m; started 2026-01-20 16:59 UTC; Web Application)
- **Lever**: [Intermittent issues impacting candidate pipeline page](https://down.guide/DWN-59d52b20f0) (Partial outage; lasted 3h; started 2026-01-20 16:52 UTC; Hire; us)
- **Vapi**: [Google Gemini Rate Limiting Issue](https://down.guide/DWN-0cbbeb3e6e) (Partial outage; lasted 4h 47m; started 2026-01-20 23:32 UTC)
- **Coda**: [Site-wide outage](https://down.guide/DWN-f46534d049) (Partial outage; lasted 31m; started 2026-01-20 21:34 UTC; Docs, Doc List, Packs +2)
- **Ping Identity**: [PingOne Service Interruption](https://down.guide/DWN-ac75888803) (Degraded; lasted 1h 12m; started 2026-01-20 07:01 UTC; User Login, User Login API, Admin Login +15; us, us-west-2)

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