# What broke on 2026-09-12

- Incidents: 20 at 16 providers; major outages: 0
- Downtime: 4d 2h

## Worst
- **Pantheon**: [Security Advisory: Unauthorized Access to Customer Accounts via a Look-alike Sign-in Page](https://down.guide/DWN-2aa88707af) (Maintenance; lasted 3d 2h; started 2026-09-12 16:58 UTC; Customer Sites, Dashboard, Global CDN +10)
- **Shippo**: [Elevated error rate on Royal Mail\_SF Tracking](https://down.guide/DWN-008ed32b0a) (Partial outage; lasted 2h 32m; started 2026-09-12 21:47 UTC; Royal Mail (Storefeeder))
- **Marqeta**: [STIPs on Pulse Network](https://down.guide/DWN-455944ede6) (Degraded; lasted 2d; started 2026-09-12 21:12 UTC; Payment Processing)
- **Jina AI**: [Service outage: jina-code-embeddings-1500m](https://down.guide/DWN-e200a6d6d2) (Degraded; lasted 20m; started 2026-09-12 04:45 UTC; jina-code-embeddings-1500m; us, us-central1)
- **Twilio**: [Errors Impacting Real-Time Transcriptions, Conversation Relay, \<Gather\> Voice TwiML](https://down.guide/DWN-cf86ab0335) (Degraded; lasted 2h 47m; started 2026-09-12 21:25 UTC; Speech Recognition (Gather Speech) US1)
- **Cloudflare**: [Issues creating and updating Cloud Connector Rules](https://down.guide/DWN-b079a041bb) (Degraded; lasted 2h 36m; started 2026-09-12 08:06 UTC; Cloud Connector)
- **Jina AI**: [Service outage: jina-code-embeddings-1500m](https://down.guide/DWN-ed52fc5fbb) (Degraded; lasted 5m; started 2026-09-12 06:00 UTC; jina-code-embeddings-1500m; us, us-central1)
- **Hasura Cloud**: [Increased latency on PromptQL](https://down.guide/DWN-b4fe2eb757) (Degraded; lasted 56m; started 2026-09-12 14:48 UTC)
- **Twilio**: [Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong](https://down.guide/DWN-abf64e407d) (Degraded; lasted 16d 14h; started 2026-09-12 00:16 UTC; Voice, APAC; apac)
- **Twilio**: [SMS Delivery Failures from a Subset of Twilio Long Codes to Bouygues Telecom France](https://down.guide/DWN-70c3f70fbb) (Degraded; lasted 2d 21h; started 2026-09-12 22:08 UTC; SMS, Europe; eu)

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