# Automations not running for EU users

- Provider: [Asana](https://down.guide/asana)
- Level: confirmed
- Impact: Degraded
- lasted 1h 10m
- started 2026-09-21 14:59 UTC
- Automations and Background Actions
- eu
- id: DWN-5c6cebf10c
- Official page: https://stspg.io/r42xv35wnsxd

## Updates from Asana
### 2026-09-21 14:59 UTC: identified
We've heard reports of rules and automations not running in the EU region. We've identified the source of the issue and fixed it for new automations triggers going forward. Our engineers are currently working on the backlog of automations that triggered and did not run during the incident.

### 2026-09-21 15:00 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-09-21 15:39 UTC: monitoring
We're currently working our way through the backlog of automations that did not run.

### 2026-09-21 16:10 UTC: resolved
This incident has been resolved.

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