Page load failures

What to do

• Check whether you use Asana in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2024-06-28 17:50 UTC and 2024-06-28 17:50 UTC may need a replay.

• Subscribe to Asana's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=asana works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Asana 2

1. resolvedJun 28, 2024, 5:50 PM UTC

   We've resolved the issue where some users were unable to load the Asana application. We're investigating the root cause. We apologize for the inconvenience.

   provider

2. postmortemJul 9, 2024, 8:47 PM UTC

   Incident: An off-peak routine update of our service handling new page loads caused us to deploy code that depended on an artifact that wasn't yet available. The net effect was that all traffic attempting to do a fresh page load was broken for 48 minutes from June 28 5:52 pm PT to June 28 6:39 pm PT. Impact: Asana was unavailable to new page loads, but existing sessions continued to work as normal. Moving forward: This incident involved interaction across teams and systems. Our postmortem of this event identified operational and tooling changes to reduce the likelihood of incidents -- and decrease the time to resolution. We have an ongoing 5 Whys (https://wavelength.asana.com/workstyle-ask-5-whys-to-get-to-the-root-of-any-problem/) analysis for this incident.

   provider

Corrections

None so far.

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