# We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment.

- Provider: [Asana](https://down.guide/asana)
- Level: confirmed
- Impact: Partial outage
- lasted 42m
- started 2026-09-02 18:08 UTC
- App, API, Mobile
- id: DWN-87485cc8f9
- Official page: https://stspg.io/9j079t3hxmmt

## Updates from Asana
### 2026-09-02 18:08 UTC: investigating
We are currently investigating this issue.

### 2026-09-02 18:13 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-02 18:14 UTC: investigating
The rollback seems to have completely resolved errors. We're monitoring closely, but users should be able to access Asana again.

### 2026-09-02 18:14 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-09-02 18:49 UTC: resolved
This incident has been resolved.

### 2026-09-04 19:52 UTC: postmortem
Incident: An internal system responsible for automatically scaling backend server capacity in one of our compute clusters stopped replacing capacity that had been cycled out during routine maintenance. This caused a gradual reduction in available capacity over several hours. A subsequent deployment was activated with insufficient capacity, causing all new requests for that compute cluster to fail. To mitigate the impact, we reverted to a previous release revision, which still had sufficient capacity.
Impact: For approximately 30 minutes, customers whose traffic was handled by this compute cluster saw full downtime; other customers were unaffected. No customer data was lost.
Moving forward: We have added additional monitoring to detect this type of capacity-scaling failure much earlier, and have added safeguards to prevent deployments from shifting traffic before sufficient healthy capacity is confirmed.
\_Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.\_

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