Intermittent issues with SAML login

What to do

• Check whether you use Asana in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2024-11-22 22:45 UTC and 2024-11-18 19:00 UTC may need a replay.

• Subscribe to Asana's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=asana works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Asana 2

1. resolvedNov 18, 2024, 7:00 PM UTC

   We are currently investigating this issue.

   provider

2. postmortemNov 22, 2024, 10:45 PM UTC

   Incident: A gradual rollout changing Asana’s network routing resulted in certain internal requests for our non-North American clusters being misrouted. This caused sporadic errors loading information for users whose Asana domains are hosted in non-US clusters. ‌ Impact: Users with SAML SSO configured saw intermittent errors when attempting to login to Asana between November 18, 11:02 UTC and November 19, 01:27 UTC. ‌ Moving forward: We are improving our internal monitoring to promptly identify issues with future networking changes and working to make our login flow more resilient to data loading errors.Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

   provider

Corrections

None so far.

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