# Intermittent issues with SAML login

- Provider: [Asana](https://down.guide/asana)
- Level: confirmed
- Impact: Operational
- lasted 0m
- started 2024-11-22 22:45 UTC
- us
- id: DWN-b7c38d8e5c
- Official page: https://stspg.io/myv6kqzj7vms

## Updates from Asana
### 2024-11-18 19:00 UTC: resolved
We are currently investigating this issue.

### 2024-11-22 22:45 UTC: postmortem
Incident: A gradual rollout changing Asana’s network routing resulted in certain internal requests for our non-North American clusters being misrouted. This caused sporadic errors loading information for users whose Asana domains are hosted in non-US clusters. 
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Impact: Users with SAML SSO configured saw intermittent errors when attempting to login to Asana between November 18, 11:02 UTC and November 19, 01:27 UTC.
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Moving forward: We are improving our internal monitoring to promptly identify issues with future networking changes and working to make our login flow more resilient to data loading errors.Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

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