# Asana unavailable

- Provider: [Asana](https://down.guide/asana)
- Level: confirmed
- Impact: Major outage
- lasted 46m
- started 2024-12-03 00:09 UTC
- App, API, Mobile +2
- id: DWN-fc38f8910b
- Official page: https://stspg.io/r6m2k2yj2jcd

## Updates from Asana
### 2024-12-03 00:09 UTC: investigating
We are currently investigating this issue.

### 2024-12-03 00:22 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-12-03 00:55 UTC: resolved
This incident has been resolved.

### 2024-12-05 22:30 UTC: postmortem
Incident: During an automated deployment of new code, an error in an internal networking service caused several system components to retain stale network connections. This caused requests to fail across a portion of our European data center.
Impact: Users in our European datacenter were unable to load the Asana web app between 2024-12-02 2340UTC and 2024-12-03 0050UTC. The mobile app, our developer API, and app integrations saw degraded performance and an inability to modify or add data to Asana.
Existing sessions on the Asana web app were mostly unaffected by this incident.
Moving forward: We are adjusting our configuration of the library responsible for incorrectly retaining connections to avoid similar issues in the future. Additionally, Asana is in the process of upgrading and simplifying our internal routing infrastructure.
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Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

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